CALD Focus Case Study - Case Management Framework Assessment Answer

Internal Code: 1AHABI

CALD Focus Case Study

Assignment Task: Specialist Homelessness and Domestic and Aboriginal Family Violence Services (SHS) Homelessness Strategy Division, Housing SA, Department for Communities and Social Inclusion July 2013. CALD Focus Case Study - A Muslim woman of culturally and linguistically diverse background, who speaks very little English attends your service and informs you that she needs housing as she wants to leave her husband of 15 years. Intake To ensure you undertake an accurate intake process, you request an interpreter to help you engage with the woman. You work from a strengths perspective by asking the woman to help you to better understand her culture, values and beliefs. You provide a cultural safety assessment and learn that the woman arrived in Australia 10 years ago as a refugee with her husband and four children. Her husband wants to divorce her and she needs help in finding suitable accommodation for herself and the two younger children. The older children and her husband are not willing to leave the family household. Even though the family home is registered under the woman’s name,, she must leave the home as it is forbidden in their religion and culture for her to stay after the husband mentioned divorce three times. The woman does not want to challenge the husband using her legal rights, informing you that the community would look down at her especially because the older two sons chose to stay in their home. Although her husband has not been violent towards her, the woman is worried about returning home because of her husband’s feelings towards her. Assessment You talk with the woman about identifying some immediate accommodation options. By supporting her with some food and financial assistance, she is able to negotiate to stay with some friends from her community for the next month. You put together a safety plan with her as a contingency plan, should her housing or family situation change at any time. You reassure her that you will work towards securing alternative accommodation for her and explore her needs across other life domain areas. She would like assistance to complete the divorce proceedings and would like to improve her English language skills. You discuss her financial situation and she agrees that as she currently only receives a small income from Centrelink, she is likely to experience extremely tight finances. Apart from these needs, your assessment is that she is coping well with this challenging situation and has a high level of resilience to manage other areas of her life. You talk with the woman about her children’s needs and her focus is about ensuring their ongoing connection with the school. You talk with the children briefly whilst the mother is present and feel confident about their well-being. They talk about what they enjoy about school and various friends they have, who will be a good support for them while they are transient. Their English appears quite good. You talk with the family about maintaining close contact with them during this period of significant change to assist them in achieving their goals You are able to put together a case plan that focusses on the woman’s key goals incorporating your assessment of the children’s needs and goals. You also identify other agencies that will need to be involved, and with the woman’s permission, engage those services to help you compile the case plan and determine clear time frames. You ensure the other services involved are aware of the woman’s limited English skills and advise the use of an interpreter. Implementation of case plan Within two months you have successfully helped the woman to complete her divorce and find long-term housing for her and her two younger children. You help her to move in and secure some basic furniture but, quickly recognise that the woman is struggling financially, as she is only receiving a Centrelink income for herself. You organise a meeting with Centrelink and an interpreter to apply for child support but during the discussion the woman indicates that she needs some time to think about if she wants to go ahead with the application and also that she needs to pick the children up from school. By the time the woman arrives at her home, three members of her ex-husband’s family were waiting for her at her house and warned her of the consequence of going ahead with the child support application. The woman contacts you and informs you she does not wish to continue her application for child support. She requests that you close your involvement with her family as she is comfortably housed. Monitoring While the mother feels that she no longer requires your agency support, you remain concerned for her long-term well-being and do not feel she will be able to sustain housing on a limited income, meaning she is at risk of homelessness. Through discussions with the other agencies involved, you decide to speak with community leaders about the woman’s situation, without mentioning her name. They are able to provide some advice on how to help ensure the woman’s safety and help her to feel comfortable in applying for child support. You make a time to meet with the woman and begin by reviewing her situation and acknowledging what she has achieved thus far. You then also discuss your concerns about maintaining her housing on a limited income. You talk with her about some ideas you have on improving her financial situation and personal safety. You talk about the fact that you are aware these ideas are supported by leaders in her community and she readily agrees. Although she remains concerned about her safety, she says she recognises the risk of losing her new home and she does not want to return to live with friends again, because she feels she was a burden on them and is enjoying the independence of her own home. With her support, you engage some additional supports and update the case plan to reflect this. Evaluation, transition or exit A further six months later the woman is receiving additional child support payments from Centrelink, is engaged in a social support program that also offers English language lessons and is feeling comfortable in her own home. Her two younger children are continuing their schooling and appear happy with their new home environment. You talk with her about the idea of closing your agency involvement over the next three months; a plan to which she agrees. When you do close your involvement, you reassure the mother that she can contact your agency at any time again in the future, should she have any further concerns or housing needs.

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