The written assignment must start with a cover page. The project title should appear on the cover page.
Include your name and date of submission on the cover page.
Create a name for your medical practice.
Include a ‘Vision and Values’ statement for your practice. This should reflect the philosophy of your organization.
Create an outline and a table of contents based on the outline. Once you have the written draft completed, you can go back and fill in the details of the table of contents.
Create at least 4 specialties of physicians for the practice and create their profiles and job descriptions.
Create other clinical staff and MOA positions for the practice. You can include nursing staff and supervisors.
The written assignment must start with a cover page. The project title should appear on the cover page.
Include your name and date of submission on the cover page.
Create a name for your medical practice.
Include a Vision and Values statement for your practice. This should reflect the philosophy of your organization.
Create an outline and a table of contents based on the outline. Once you have the written draft completed, you can go back and fill in the details of the table of contents.
Create at least 4 specialties of physicians for the practice and create their profiles and job descriptions.
Create other clinical staff and MOA positions for the practice. You can include nursing staff and supervisors. Include yourself as the MOA.
Use job descriptions to outline the core responsibilities for each of the physicians and staff you have created. This enables you to easily see and delegate what is required from each role. Include handling of payroll, administrative tasks, and reception duties.
Describe daily routines for each of the physicians and staff.
Create a staff directory with contact information.
Prepare a rough draft of Section 1 and submit it by the end of Week 1.
Follow the course calendar to stay on track with the project.
Each component of this section should be included in the table of contents.
In this section, you have flexibility in how you present your work. Please discuss your chosen approach/format with your Capstone Instructor.
Create a typical day’s appointment schedule for at least two physicians in the facility. Keep in mind their daily schedules and plan accordingly. You may use SimChart for reference.
Describe the waiting room procedures and the appointment schedule guidelines for the practice.
Include guidelines for:
Annual examinations
Routine care
Non-urgent examinations
Urgent conditions
Describe the procedures to document:
Appointment changes
Cancelled appointments
No-shows
Provide guidelines for telephone evaluation and after-hours telephone policy.
Describe how your clinic maintains records, confidentiality, and access to records.
Explain the procedures for medical billing, insurance validation, and claims.
Describe emergency preparedness procedures.
You may choose any two of the following:
Fire
Evacuation
Earthquake
Other emergencies
Section 1 (Project setup & staffing)
Start with a cover page: project title, student name, date of submission.
Create a name for the medical practice.
Write a Vision & Values statement reflecting the practice philosophy.
Produce an outline and table of contents (fill details after draft).
Define at least 4 physician specialties; create each physician’s profile and job description.
Define other clinical staff and MOA positions (include nursing staff, supervisors); include yourself as MOA.
Use job descriptions to outline core responsibilities (clinical + payroll, admin, reception duties).
Describe daily routines for each physician and staff role.
Create a staff directory with contact information.
Prepare & submit a rough draft of Section 1 by end of Week 1; follow course calendar.
Section 2 (Operations, scheduling & policies)
Include all components in the table of contents.
Choose a presentation format in consultation with the Capstone Instructor.
Create a typical day appointment schedule for at least two physicians (SimChart may be used).
Describe waiting room procedures and appointment schedule guidelines for: annual exams, routine care, non-urgent, and urgent visits.
Describe procedures to document appointment changes, cancellations, no-shows; provide telephone triage/evaluation and after-hours phone policy.
Explain records management: confidentiality and access.
Explain medical billing, insurance validation and claims workflow.
Describe emergency preparedness for two chosen events (e.g., fire and evacuation or earthquake and medical emergency).
Step 1 : Orientation & Planning (Mentor explains scope)
Mentor reviews the assessment brief with the student and the course calendar.
Mentor helps the student choose the practice name, scope (size, specialties), and the presentation format.
Deliverable: project plan and timeline with milestones (cover page, Section 1 draft by Week 1, Section 2 draft by Week 2, final compilation).
Step 2 : Cover Page, Title & Administrative Details
Mentor shows examples of professional cover pages and required metadata (name, date, instructor, word count).
Student creates the cover page and confirms with mentor.
Step 3 : Vision & Values
Mentor walks through components of an effective Vision & Values statement (mission, patient-centred care, ethics, quality, cultural safety).
Student drafts a concise Vision & Values; mentor provides edits to align with organizational philosophy.
Step 4 : Outline & Table of Contents
Mentor teaches how to structure a clear outline (Sections, subsections).
Student drafts outline; mentor advises where to place appendices, reference list, and supporting policies.
Step 5 : Defining Clinical Services & Physician Specialties
Mentor helps select 4+ specialties (e.g., General Practice, Cardiology, Paediatrics, Dermatology) based on practice scope.
For each specialty, mentor demonstrates components of a profile (qualifications, scope, clinic hours) and job description (duties, reporting lines, KPIs).
Step 6 : Creating Non-Clinical Staff Roles & MOA Duties
Mentor explains MOA, nursing, reception and supervisor roles.
Student drafts job descriptions including payroll handling, admin tasks, and reception duties. Mentor ensures legal/compliance language (privacy, patient triage limits).
Step 7 : Job Responsibilities & Delegation Matrix
Mentor introduces a simple matrix mapping tasks → roles (e.g., billing → billing officer; reception → appointment booking).
Student completes matrix; mentor refines delegation clarity and escalation pathways.
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