CareShore Case Study - CareShore’s Diversity - Socio Economic Factors - Culturally and Linguistically Diverse (CALD) - Welfare and Community Service Assignment Help

Assignment Task:

Scenario

You are working as a Case Manager at CareShore, a not-for-profit organization delivering various programs to a diverse community involving casework and group activities. Your Community Services Manager mentions how CareShore has grown considerably in the last few years and that, in the last few months, new staff has been employed from a variety of diverse backgrounds. Due to considerable growth, CareShore has assessed the need for reframing their organizational communication procedures and protocols to meet local community needs. 

One of the key challenges for CareShore is to ensure that their communication strategic plan reflects the diversity of its staff and community. Your Community Services Manager has requested you to temporarily join the administration team to analyze and review the current communication strategies to develop and implement a communication plan that addresses diversity. 

Your tasks will be: 

1. Research your own community to identify the most common ethnic groups within your area. 

2. Determine the communication needs of the diverse community and staff.

3. Determine organizational strategic plans to communicate with diverse clients and staff.

1. Analyze community diversity and present the information in a meaningful way

a) Identify the population percentage, population numbers and socio-economic factors impacting each target group. Socio-economic factors are the social and economic experiences of individuals in society. Examples: Income and occupation, place of residence, ethnicity & culture. 

b) identify the percentage and numbers of those who speak English as a first language, as opposed to those who speak English as a second language in your local state/territory. Refer back to your research links. Examples of English as a second language are individuals from culturally and linguistically diverse (CALD) backgrounds who perhaps live in areas where their native, non-English language is commonly spoken at home or in the community.

c) Based on the data you have researched, identify at least two possible barriers or restraints that affect communication and suggest possible solutions of how you would address these barriers in your communication strategy.  

Increasing the diversity of our workforce

CareShore is committed to increasing the ratio of staff it employs from the following diversity groups:

• Aboriginal and Torres Strait Islanders 

• People with disability

• Mature age workers

• People from diverse cultural and linguistic backgrounds.

An Employee Plan for each of these groups will be developed during the first 12 months of this strategy. In addition, specific recruitment strategies will also be developed for Aboriginal and Torres Strait Islanders and people with disabilities. These documents will outline how CareShore will increase the ratio of staff employed from these diverse groups. Given the organization’s Closing the Gap agenda, CareShore has continued to work towards a target of 5% for Aboriginal and Torres Strait Islander staff in the next 12 months. Targets for other groups may be developed in the plans over the next 12 months.

Committing to action

CareShore is committed to workplace diversity and inclusion that reflects the significant diversity of the community we serve and ‘empowering people to actively engage and participate in their community.’ The actions our organization will implement to ensure we achieve this goal are outlined within this strategy.

Celebrating workplace diversity and inclusion 

We will take the time to acknowledge workplace diversity and inclusion and embrace the diversity each person brings to our workplace. A calendar of key dates has been included within this strategy which highlights opportunities for our organization to reinforce the importance of workplace diversity and inclusion. These events will be acknowledged and celebrated in our organization.

Monitoring and reporting our performance

CareShore will release an annual workplace diversity and inclusion report which summarises key achievements and areas for improvement against this strategy.

d) List 3 (three) potential benefits of a diverse workforce and describe how they contribute to meeting CareShore’s diversity and inclusion strategy.

Diversity Examples: Disability, culture, gender, etc. Meeting CareShore’s inclusivity objectives through a diverse workforce.

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