Highlights
Unit Description:
This unit provides students with a comprehensive understanding of cultural diversity and how to manage it effectively to improve workplace effectiveness. It includes contributing to, promoting and monitoring a diversity strategy, facilitating the development of a workplace that promotes and values diversity, and facilitating communication with a diverse workforce. The unit examines the framework for managing cultural diversity and assesses opportunities and barriers to equal employment. Students develop the skills for working effectively with diverse client backgrounds, including linguistically diverse, Aboriginal, Torre Straits Islanders, migrants and refugees, with the focus on effective cross-cultural communication and strategies to eliminate biases and discriminations.
Learning Outcomes :(CAS204)
Knowledge
CLO1 Demonstrate broad knowledge of a range of community services theories and frameworks.
CLO2 Develop an appreciation for the legal framework in which organisations and communities operate.
CLO3 Demonstrate in-depth knowledge within specialist counselling areas including, alcohol and other drugs, youth, family and mental health.
CLO4 Develop and apply an understanding of human diversity, including culture, gender, age, ability, class, religion and sexuality.
Skills
CLO5 Critically review, analyse, and evaluate knowledge in community services theories and frameworks.
CLO6 Integrate and apply knowledge of community services professional practice and competencies within appropriate ethical and professional standards.
CLO7 Apply critical thinking and judgement in identifying and solving problems in case management interventions.
CLO8 Demonstrate advanced counselling and communication skills in dealing with clients and other professionals.
Application of knowledge and skills
CLO9 Demonstrate applied research skills.
CL10 Identify clients with complex and diverse needs and develop appropriate service provision.
CL11 Practice case management ethically and intentionally within established legal, policy and professional frameworks and codes of ethics.
CL12 Integrate feedback from clinical supervision and cultivate the capacity for reflective practice, professional responsibility and accountability.
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