Case: HR to Play a Bigger Role During and After Covid-19 - Management Assignment Help

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By Surender Jeet Raj, Senior Vice President (Human Resources Operations), Newgen Software  With the current disruption in the industry, traditional ways of working have become things of the past. It is crucial for HR to revamp the policies and processes in accordance with the new normal.

The pandemic has thrown our world into uncharted territory. Experts believe that Covid-19 may significantly impact the USD 180 billion Indian IT sector. The silver lining is that this is
expected to be a short-term challenge for the IT industry. Though the IT spend will initially dip in 2020, IT companies will gradually see a rise in market opportunities, especially the product companies.

The need for remote working would grow the demand for automation and collaboration tools and increase the shift to cloud computing. It is imperative to keep employees motivated and enthused to achieve this future together. In these times, human resources (HR) department is tasked with ensuring adequate enablement and engagement of teams while also preparing for some hard decisions.

The organizations which were prepared for the work from home were better equipped to deal with the nationwide situation without any significant impact on productivity. The HR department of every organization has been in the frontline, leading the efforts to facilitate employees. In situations like these, HR, in addition to handling the business requirements, is also responsible for managing concerns and apprehensions of their employees.  As the initial chaos settles, HR has to step up and support their employees and prioritize their mental and emotional wellbeing. These unprecedented times can induce anxiety and raise the stress levels of a person, and the onus is on the employers to channel these emotions in order to keep their employees safe, motivated, and productive. 

Preparing for the New Normal
With the current disruption in the industry, traditional ways of working have become things of the past. The present and future of IT companies rely on remote working with minimum investment in infrastructure. It is crucial for HR to revamp the policies and processes in accordance with the new normal.

The Way Forward for HR
The onboarding practices for new employees need to be reviewed to align them to the organization’s vision and goals while ensuring a seamless remote joining experience. The entire employee journey will have to be planned as the HR gets ready for the newchallenges that come along with a distributed virtual atmosphere. This could mean the modification of recruitment practices, rewards and recognition policies, engagement initiatives, exit processes, and everything in between.  How do the Future Organizations look like?

1.      Take an example of an IT company that you follow or wish to study and prepare a report to study and evaluate measures adopted by them to address COVID-19 challenges. (25 marks)
2.      Consider yourself a Manager at a big IT company and report what challenges you expect to face or have witnessed in terms of Individual employee performance management. How should performance management practices evolve to address these challenges? (25 marks)
3.      Discuss virtual working and communication and whether geographically distributed work groups are disadvantaged. Discuss how ‘virtual office’ changes the pattern, content and context of communication. (25 marks)

4.       Identify the “culture” of your organization. Assess the climate of your team. Plan how to improve the climate to increase performance and employee satisfaction. (25 marks) Academic writing (10 marks) Word Limit: 2200 words
 
 

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