Highlights
Case Study Aid – Problem Diagnosis
Problem Diagnosis
This Business Case Analysis aide is divided into two parts. The first part organizes your notes and thinking about the case. The second organizes the points you want to make for an essay on the case.
Part 1: Problem Diagnosis
To begin your work, think about and capture the following: What problem does the case describe? Problems are the effects of causes such as actions, processes, activities, or forces. Problem scenarios often concern business pathology, e.g., managers or companies that perform poorly. To help define the problem ask yourself:
What does the main character need to do?
What is the major uncertainty of the case?
Exploring the ‘Problem What’ questions will help you explore the problem and its causes? Can you identify concepts or frameworks you have learned that might be useful for identifying and proving causes?
Questions for finding the causes of the problem.
1 2 3 4 Potential concepts and frameworks to help identify causes. Example: The Leadership Styles Theories can help determine whether leadership is a contributor to the problem.
Use the grid below to organize your thinking about the problem. Use your questions to study the evidence and identify causes of the problem.
Write the causes down, the case evidence relevant to them, and how the evidence connects the cause to the problem. Your goal is to determine the causes most strongly supported by the evidence.
Make sure you include only major causes. Add additional templates if necessary.
Ready to Take a Position?
State what you think is the main problem in the case and its major causes. Example: The company lost its competitive advantage after years of market leadership. Major causes; for example, a change in the company's primary market, external factors, a leadership crisis, or poor strategic decisions.
The evidence you compiled above is critical to prove the causes.
What is the problem?
What are the major causes?
Part 2: Writing a Problem Diagnosis Essay
This section helps you organize the content of an essay about the case you have analyzed. Arrange the causes in order of importance, from most important to least. The evidence should show how each cause contributes to the problem.
Definition of Problem Summary of Major Causes Evidence Proving Diagnosis
Criterion 1 a. b. c. Criterion 2 a. b. c Criterion 3 a. b. c. Copy and paste as many rows of causes as you need. However, make sure you include only major causes.
Identify the high-level goals for your action plan. In other words, how do you want the action plan to change the situation in the case?
State your action plan goals.
Organize your action plan steps.
Short Term
Long Term
Identify the most important one or two risks that come with your action plan and how you would propose mitigating them.
-Major Risks
-Mitigation of Risks
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