Case Study Design the Blueprint of this Ticketing System - Management Assignment Help

Assignment Task:

Task:

Deliverables 
A: Case Study 
1. Please design the Blueprint (i.e. top-level block diagram) of this ticketing system. 
2. How can we distribute the tickets received among the Executives for resolution? What are the different options and what is your recommendation? 
3. An Executive had received a query with incomplete information and had replied to the customer seeking the missing information. However, the customer is not replying on email or any other medium. What should the Executive do? What are the different options and what is your recommendation? 
4. Please suggest top MIS reports that you would monitor to ensure that the designed ticketing system is working properly. 
 

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