Case Study - Edith Cowan University - Management Assignment Help

Assignment Task:

Task:

Located in Perth, Western Australia, Edith Cowan University, established in 1991, is an Australian public university named after the first woman to be elected to an Australian Parliament. Founded on the principles of excellence and integrity, the university strives to break down entry barriers often associated with higher education such as distance learning and prerequisites.

Although, in recent years, there has been a growing focus to attract new students so ECU implemented a program of change that would see the shift to an environment that drove student engagement and delivered the ultimate student experience. In order to achieve this, Director, Facilities and Services, Brian Yearwood realised the need for ECU to adopt a one stop supplier approach as opposed to the multiple contracts and suppliers.

Business Challenge

Prior to partnering with Fuji Xerox Australia, the services environment at ECU was extremely decentralised and inefficient. “The scenario before we went in was 650 devices, 150 models and a limited idea of costs or control,” Yearwood says. With multiple suppliers and contracts, some of the business challenges included mixed fleets with varying support models, devices under varying levels of management that were not proactively monitored, the overcapitalisation and underutilisation of solutions and service offerings, pricing and provisioning for print production and finishing that had not been refreshed in over 4 years.

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