Highlights
INTEL : About the case:
The case, set in 2019, looks at the history of Intel and the semiconductor industry background. This provides a starting framework to understand the strategic concepts, models and resources of Intel and its more agile competitors, including Taiwan Semiconductor Manufacturing Company (TSMC) and Arm. A closer look at previous moves shows that Intel has made bets in many different fields that are successful today, yet the company is still struggling. However, Arm seems to be starting to stagnate, thus raising doubts about whether its model is really a map to follow. In this context, it is unclear whether Intel is agile enough to respond to changes in the industries in which it operates & Based on the Strategic Implementation .
Questions: total answers should be 1000 words, not for the individual questions answers
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IS INTEL’S BUSINESS MODEL FIT FOR THE FUTURE?
Kirill Astapov, Pavel Vagero, Takeshi Yamada and Tania Correia Baptista.“Under Bryan’s leadership, Intel has undergone a fundamental transformation,from a PC-centric company to a data-centric company.”
With these words, Gary Shapiro, president and CEO of the Consumer Technology Association, introduced Intel CEO Bryan Krzanich as he stood to make his keynote speech at the 2018 Consumer Electronics Show in Las Vegas. Just five months later, in June 2018, Krzanich resigned amidst a personal controversy that violated company policy, leaving open questions on whether the course he set would be the right one and fit for the future.
As Tom Warren wrote in The Verge, “Intel must now hire a CEO that can make the company competitive in the race for AI and ensure its traditional chip work doesn’t hit delays that could let competitors eat into its profitable datacenter dominance. Securing Intel’s future growth will be a tough job for Krzanich’s successor.” 2
In January 2019, Intel confirmed Robert Swan, former CFO in Krzanich’s administration, as CEO,3in line with the company tradition of naming CEOs from within. However, there were doubts about whether Swan was capable or motivated enough for his new job.4 Financial markets reacted positively to the appointment: Intel shares were up about 15% during the first two months of 2019, above the NASDAQ 100 growth of 12%.5 When Swan took over, the company was in the middle of a large transition started by his predecessor. He would have to decide whether to follow Krzanich’s strategy of “delivering products that play critical roles in processing, storing, analyzing, and sharing data to enable amazing new experiences and competitive advantages” 6or go back to the drawing board.
In mid-2019, Swan presented new long-term forecasts for the year indicating that Intel’s growth would be lower than the previousthree years. This contributed to a decline in the share price (refer to Exhibit 1). His comments, during his first investor event as CEO, were poignant and an acknowledgement to investors that, with the disappointing revised forecasts, “We let you down. We let ourselves down.”7 Swan faced tough decisions in the months ahead: Was Intel’s business model sustainable and which strategic options should the company consider in the tough environment ahead?
Intel Background
Intel Corp. (hereafter referred to as Intel†) is a digital technology company headquartered in Santa Clara, California (US). The company was initially incorporated as NM Electronics in July 1968 by Gordon E. Moore (author of the famous Moore’s law) and Robert N. Noyce in Mountain View, California. The same year, NM Electronics bought the rights to use the name Intel from a company called Intelco for US$15,000. Shortly after Intel’s foundation, Andy S. Grove joined the founders and together they led the development of a new type of computer memory. Several other innovations followed, including Intel’s first microprocessor, which sparked a computer and internet revolution.9
Almost since it was founded, Intel has been the leading microprocessor and chip manufacturer globally. By 2019, it was the largest semiconductor company worldwide, with business operations acrossthe Americas, Asia-Pacific, the Middle East and Europe, employing 102,700 people. The company designed and developed integrated digital technology products and components for the computing and communications industries. Its products were used in notebooks, tablets, servers, smartphones, desktops, wearables, transportation systems and retail devices, and were combined with software and services focused on security and technology integration. Intel sold its products and solutions to original equipment manufacturers (OEM), industrial and communications equipment manufacturers and original design manufacturers (ODM).10 Intel’s vision was to build a smart and connected world running on Intel solutions.
Since Intel had to constantly develop new products and solutions, it invested approximately 20% of revenue in R&D ($12 billion to $13 billion annually between FY 2015 and FY 201711). It spent $7 billion to $11 billion annually between FY 2015 and FY 2017 and $15 billion in FY 2018 on fabrication capacity. In terms of the combined amount of R&D and capital investments in manufacturing facilities, Intel spent $20 billion to $25 billion a year between FY 2015 to FY 2017 and $28.7 billion in FY 2018.12 Intel’s manufacturing plant assets were heavy on its balance sheets, with “Property Plant and Equipment” amounting to $41 billion in FY 2017.13 (Refer to Exhibit 2 for Intel’sfinancials.)
Following the disruption by smartphones and cloud computing, the company’s strategy had changed: Intel considered that it had “evolved from a PC-centric company with a server business, to a data-centric company with an expanding portfolio of technology solutions that address customer needs across platform, storage, connectivity, andsoftware.”1
The company now focused on providing the technological foundation for data around the world through efforts in:
Industry Challenges and Opportunities
The technology landscape in the 21st century brought challenges and opportunitiesthat market players had to address and even foresee. A few of these technologies are discussed below.
The Internet of Things (IoT) is a network of physical objects that can collect and share electronic information. Examples of connectable devices includes smart televisions, cameras, medical instruments, industrial systems and other devices in buildings.28 The IoT could potentially be the tech sector’s next Industrial Revolution, as it facilitates communication between the cloud and devices, paving the way for new products such as connected wearables, smart appliances, connected cars and more. As a result, the IoT is expected to impact all organizations from businesses to government and consumers. At the same time, it creates increased demand for device manufacturing, information analytics, networks and security offerings. The International Data Corporation projected that the IoT market would grow to $1.7 trillion by 2020.29 Intel seemed to have understood this potential, even creating its own internet of things segment, which in 2018 reported an average of 14% revenue growth. 30
Big data refers to the growth in the volume of structured (collected & analyzed in a structured way) and unstructured (collected but not necessarily for immediate use/analysis) data that is gathered in multiple formats from a variety of sources, the speed at which it is created and collected, and the scope of how many data points are covered. Considering the amount of data involved, processing often becomes a complex task and requires high-end computing devices.31 According to estimates, the big data market was worth $31.93 billion in 2017 and was forecast to grow up to $156.72 billion by 2026, with a CAGR of 19.3%.32 Intel addressed this opportunity on the memory front with its Optane™ line.33 Cloud computing offers companies in all sectors a number of benefits, including the ability to use software from any device, either via a native app or a browser. As a result, users are able to seamlessly carry over their files and settings to other devices. Furthermore, cloud computing services enable users to check their email on any computer and even store/back up filesin the cloud.34 The global cloud computing market was forecast to grow from $272 billion in 2018 to $623.3 billion by 2023, with a CAGR of 18%.35 With a Data Center Group that brought in 32% of the company’s revenue, Intel showed its commitment to addressing this opportunity and enabling the “global appetite to move, store and process data”.36
Artificial intelligence (AI) is expected to change the world and become ubiquitous. This expected development creates a big opportunity for the semiconductor industry because more and more devices will require universal chips as well as means to connect everything. Intel has made several investments and partnerships in the area.37
Driverless (or autonomous) vehicles include not only cars but also trucks, mining, ships and pilotless aircraft. All thisrequires AI, communications, and many chips and processors, as well as data analysis software. Intel’s acquisition of Mobileye seemed to indicate that it understood the importance of this market.38 Quantum computing takes advantage of quantum mechanics phenomena to add significant gains in terms of processing power.39 Given Intel’s expertise in computing, the company could potentially be well positioned to address this opportunity, and it had established partnerships in the area.40 In early 2019 IBM launched the world’s first integrated quantum computing system for commercial use, and other companies were progressing in that direction.41 The risk that Intel would lag behind its competitors remained realistic. Although it had resources to buy rivals, it was not yet clear which company would be the first inventor of a more mainstream quantum computing framework.
In addition to the abovementioned developments, the demand for chips would also be supported by new technologies such as virtual reality, augmented reality and the fifth generation (5G) of mobile networks With its strategic shift from a PC-centric to a data-centric company, Intel was groping to expand its competitive advantages to adjacent markets. For example, with the acquisition and integration of Mobileye, Intel was attempting to pursue an end-to-end solution, focusing on vertical integration of its microprocessor products application to computer vision software for autonomous vehicles, big-data processing and AI-machine learning software solution.
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