Case Study On Karen's Journey and Challenges Assignment

Assignment Task

Karen Case Study

Karen has been an employee of the organization where you work for about 8 months. You are her supervisor. Karen's attendance at supervision has been spasmodic. She has missed the last 2 supervision sessions which normally occur on a fortnightly basis. When questioned about her non-attendance Karen states that she has been 'too busy' to attend supervision. You note during the conversation that Karen appears stressed, looks tired, and appears to have lost weight. You are now waiting for Karen to attend your scheduled supervision session. If she fails to attend this session it will be the third session in 6 weeks that she has missed. She is already 15 minutes late. At the end of 15 minutes, you telephone Karen. She has forgotten the time and says she cannot make it because she is on a visit to another organization and is an hour's drive from your office. You reschedule another supervision time. You tell Karen that she must attend supervision at the allocated time and, she has agreed to attend. What will you do and how will you respond to Karen in this next supervision session?

• When questioned, Karen states that she has been busy and you notice that she looks stressed and tired and appears to lose weight.

• She failed to attend the third session in week 6 and was already 15 minutes late on the day of the scheduled supervision session.

• Karen said that she had forgotten the time and she could not make it due to another visit at a different organization which is an hour’s drive from the office.

• Supervision time has been rescheduled and Karen agreed to attend the supervision session at the allocated time

Legal and ethical factors

• Conflict of interest

• Autonomy

• Respect

• Fairness and equal treatment

• Confidentiality and Privacy

• Vicarious Liability: Someone is held responsible for the actions or omissions of another person.

• Employment laws and regulations Duty of care

Organisational factors

• Management and organizational support

• Documentation

• Workload and time management

• Communication and Support System

Contract

• Time management

• Alternative days supervision session

• Arrange new contract

• Self Care

• Changing supervisor

• Psychological and physical support

Communication strategies

• Upward communication

• Positive relationship communication

• One-on-one Discussion

• Listening

• Ask open-ended Questions

What is the Kadushin model

• A model developed by Dr. Alfred Kadushin

• Used for supervision of social work

• Has three elements that apply to the case study

• Administrative supervision: Tackling problem face-to-face supervision with Karen

• Educational Supervision: Making Karen understand the situation and solve the problems

• Supportive supervision: Finding out the reason that leads to poor attendance of Karen(Tropman,2022)

Education and support

• Identify specific areas of professional development

• Communication learning goals

• Seek Guidance and resources

• Discuss application

• Expressing concerns and challenges

• Collaborating on self-care

• Receiving validation encouragement

• Reflecting on progress

Administration & Mediation

• Understanding organizational policies

• Discussing administrative challenges

• Receiving feedback on administrative tasks

• Developing Organisational skills (O’Donoghue et al.,2020)

• Identifying conflicts or challenges

• Seeking guidance and perspective

• Developing Communication skills

• Evaluating outcomes (O’Donoghue et al.,2020)

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