Case Study Principles of Management Helping or Hurting - Management Assignment Help

Assignment Task:

Task:

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna Hospital over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. “Everyone is always very polite in these interviews, but I need your honesty,” Amrita told him. Dr. Patel shifted in his chair. “There are a host of reasons for my departure, many of which you can’t do anything about. My family obligations, for example, and the demands in my own practice.” Most of the physicians at Krisna saw patients in their private practices, but they also partnered with and referred patients to the hospital for procedures that weren’t possible in an office setting. As the largest multispecialty hospital in Noida, in the National Capital Region of India, Krisna provided secondary and tertiary services in cardiology, orthopedics, neuroscience, oncology, renal care, and gastroenterology. “Is there anything that would’ve made you stay? Anything in particular that made you decide to leave now?” Amrita prodded. “There was that argument I had with a PCE,” Dr. Patel said after a pause. He was referring to a relatively new position in the hospital: the patient care executive. Three years ago, in response to patient complaints about not understanding doctors’ explanations about their diagnoses and treatments, Krisna had introduced this liaison role. It was meant to be a win-win: Patients and their families would get a better, more personalized hospital experience, and doctors could spend less time managing patients and more time practicing medicine.

Answer the questions
1. Identify (giving justifications) the external environmental factors that predominately played dominant role in influencing the above mentioned situation. (10 marks)
2. According to you what are the strengths and weakness of the organization? (10 marks)
3. Suggest ways by which the situation can be dealt with. (10 marks)
4. Identify and explain any one of the management principles that accordingly to you would be useful in justify the your suggestion (s) as par question no. 3 (10 marks)\

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