CHC42015 - Certificate IV in Community Services - Community Assignment Help

Assignment Task

Part 1: Case studies
For the purpose of this assessment, you are a community services worker at Indigo (Ctrl + Click to follow the link), which is a virtual community service organisation created for students to help you become familiar with the policies, procedures and guidelines of a community service organisation. You will find the website for this virtual organisation (Indigo) by clicking on this link. To prepare for these case studies, you will need to read some of the documents on the Indigo Intranet. Further instructions are below.

Step 1
Once you are on the Indigo community services website, locate the “Intranet” on the top banner of the website. This is the internal part of the website for staff and is where you will find all of the necessary policies and procedures and other documents needed for this part of the assessment.

Step 2
When you are in the Indigo staff intranet portal – locate and read the following documents:
1) Indigo Code of Ethics
(To locate this document, go to the Indigo Intranet Administration folder. Click the folder to expand it and locate the Code of Ethics. This is a PDF document which you can then download.)
2) Indigo Position Description (PD) for a Community Services Worker
(To locate this document, go the Indigo Intranet Administration folder. Click the folder to expand it and locate the Position Description (PD). This is a PDF document which you can then download.)

Case study 1
One of your colleagues has recently lost her partner and is now a sole parent to three children. You have seen her taking food from the kitchen in the afternoon before she goes home. The kitchen is stocked with food intended for service users who are homeless, and staff are regularly told that the food is not for staff to eat.
1. Refer to the Indigo Code of Conduct and identify how the conduct of the employee in the scenario above breaches the Indigo Code of Conduct. In your response, you need to state the section of the Indigo Code of Conduct that is being breached by the employee.

2. From the Indigo Intranet, locate the Policies and Procedures folder and identify which policy or procedure the organisation can use to take action against the employee as a result of this breach of the Indigo Code of Conduct.

3. Review the procedure you have identified in Question 2 and describe what you need to do as an employee as a result of witnessing this breach of the Code of Conduct by your colleague. Your answers should include information about how you should document the information and who you should speak to about the breach of the Code of Conduct.

Case study 2
Alex, a regular service user, drops in to get some food. She has her eight year-old son with her. You notice that she appears to be affected by drugs as she is very slow and appears to keep “drifting off” and napping while you are talking with her. You know that she has a history of using drugs, in particular opioids, which are strong pain medications.
1. Identify at least two (2) Indigo policies and procedures from the Intranet that relate to this issue.

2. Referring to the appropriate policy from the policies you have identified in Question 1 above, describe how you would initially approach Alex about her apparent drug use and identify one (1) communication strategy you would use.

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