CHC50121 - Diploma of Early Childhood Education and Care

Assignment Task

Scenerio 1 

You check the centre emails shortly after arriving to work on a Monday morning and find the below sitting in the inbox:

Background information

Jedda Nightly belongs to a local Aboriginal community. She identifies as a Bunarong woman. She works four days per week to provide for her three children who attend your service. She lives with Aunty Aurora who is an Elder. They had planned to visit their family last weekend.
Your colleague replied to the email to let Jedda know that management would investigate this further. After researching into the issue, you have found that it is apparent that the family was overcharged and should be refunded the extra amount and must reply to her email today. It is now Tuesday afternoon.

1. Based on the guidelines outlined in these policies and procedures decide on two (2) options to provide to Jedda to work towards resolving this complaint

• As per the complaints procedure Option 2 should be used if Jedda does not wish to take up your first option.
• Identify who you would seek advice from in relation to the two options before including in the email

Scenario 2

A staff member has alerted you to a ‘Google Review’ from a parent whose child attends the service. The review states:

Background information

You know this parent, George, and his son, Kostas. They have a Greek background where George was an immigrant to Australia 10 years ago. George is always dressed in a business suit and appears to take pride in his appearance. Kostas is 2 years old and loves playing in the mud pit every day. Even if the educators put him in clean clothes in the later part of the day, he still manages to have some dirt on his shoes or pants. He doesn’t like his face washed, so it is a struggle for educators to get it all off.

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