CHC52015-Develop and implement service programs - Management Assignment Help

Assignment Task

Task 

Case Study – Planning for Consumer Engagement and Participation

You are working at Rainbow Community Services. A local not-for-profit organisation providing help and other support services to indigenous people and 
families in your area with focus on:

• Early Childhood Development
• Education
• Governance
• Community and Family Safety
• Health
• Housing

As part of the organisation’s efforts to engage and provide opportunities for participation for their target clients and client groups, you have been appointed to plan for consumer engagement and participation with their indigenous clients receiving their services.
The main objectives are to consult with the target client group and obtain their feedback on the services they are receiving through Rainbow Community Services and to identify possible gaps in the services provided by the organisation to this client groups.

 

Specifically, this project aims to determine the following:

• Current population of indigenous people in your area
• Percentage of this population who are receiving or have received services Rainbow Community Services
• Social needs of indigenous people in your area
• Whether current services offered by Rainbow Community Services are in line with these needs.
• Areas of improvement in services offered by Rainbow Community Services.

 

This project will operate in accordance with Rainbow Community Services’ Consumer and Engagement Policy.

 

As per resources, the project team will consist of the following people:

• ana Figs, Senior Responsible Officer
• You, Project Manager
• Cheryl Dawson, Engagement Lead
• Anton Ryerson, Subject Matter Expert

 

The team will be working closely with:

• Franz Sykes, Information and Records Manager
• Mallory Colton, Cultural and Language Interpreter 
• Local Community Elders

 

The allocated budget for this project is a total of $2348.42 to cover the following:

• Engagement tools - selection and configuration; procurement/development and security accreditation
• Strategy development
• Technical service provision
• Legal advice
• Forum moderation, community management and facilitation.
• Requirements gathering, selection and configuration of tools

 

The phases of this consumer engagement and participation are as follow:

• Research, gather input, listen (1 July – 1 August, 2oxx*) 

This phase will include gathering input, researching to identify community and stakeholders, and how they engage with services Rainbow Community Services.For the purpose of this assessment, refer to 20xx as the current year.

 

All engagement and participative activities will be conducted in accordance with the following protocols provided below:

1. All communications within the organisation (staff and management) relevant to the project and the consumer engagement and participation will be documented through meeting minutes, email correspondences, and communication logs and will be used as references for reporting purposes within the organisation and other relevant stakeholders.
2. All communications with community groups and community members will be coordinated by the Cultural and Language Interpreter and will be documented through meeting minutes, discussion notes, interview notes, and will be used as references within the organisation and other relevant stakeholders.
3. All communications with the local government and industry stakeholders will be documented through meeting minutes, email correspondences, and communication logs and will be used as references for reporting purposes within the organisation and other relevant stakeholders.

 

The following methods will be used for consumer engagement and participation:

• Interviews
• Questionnaires/Survey
• Focus group
• Documents and records

 

The following methods will be used for consumer engagement and participation:

• Interviews
• Questionnaires/Survey
• Focus group
• Documents and records

Information gathered from the above will be stored and managed in accordance with Rainbow Community Services’ Record Keeping Policy and Procedures and Privacy Policy and Procedures.

 

Reporting will be done weekly to report progress to the stakeholders involved. Specifically, reporting will cover:

• Level of participation
• Outcomes of information gathering activities

 

The effectiveness of this consumer engagement and participation plan will be evaluated on a fortnightly basis using the following metrics and processes:

• Participation
• Volume of input
• Quality of input

The above will be monitored and reported by the project manager. In addition to information provided above, identify processes and communications that may be a barrier to consumer and engagement participation and develop mechanisms to overcome these. These must be documented in the consumer engagement plan.

 

Task 1 – Consumer Engagement Plan
Using the details provided in the case study scenario, develop a consumer engagement and participation plan for this project. 

Task 2 – Investigating Client Needs

Draft a survey that will help you determine the following:

• Social needs of indigenous people in your area
• Whether current services offered by Rainbow Community Services are in line with these needs.
• Areas of improvement in services offered by Rainbow Community Services.

Create at least one (1) question that will help you determine the social needs of indigenous people in your area.
Create at least one (1) question that will help you determine whether current services offered by Rainbow Community Services are in line with these needs.
Create at least one (1) question that will help you determine areas of improvement in services offered by Rainbow Community Services.
Guidance: You may use a variety of question types and formats (E.g. long answer question, multiple choice type, or Likert scale survey question, etc.)
Submit your survey to Mallory Colton, the Cultural and Language Interpreter of this project through email. She will be the one to review, finalise, and disseminate the survey to the indigenous community members.

OUTCOMES OF THE SURVEY
Mallory has reviewed, finalised, and disseminated your survey to the target respondents. The survey has been completed and responses have been gathered and analysed. The outcomes of the survey are as follow:
120 of indigenous community members have responded to the survey. 

• With regards to social needs of indigenous people in the area, the need for education, economic development, employment support has been identified by the majority of the respondents.
• With regards to whether current services offered by Rainbow Community Services are in line with these needs, it has been found out that there is a gap between one of the identified need and Rainbow’s current services.
• With regards to areas of improvement in services offered by Rainbow Community Services, it has been identified that there is a need to develop and implement a new service program to address the need for economic development and employment support.

 

Task 3 – Collaborating with Other Services and Networks
1.Using the outcomes of the survey provided in Task 2, undertake research in your area for at least two (2) services and at least two (2) networks that may help Rainbow Community Services in addressing the needs of the indigenous community members for education, economic development, and employment support.

 

Guidance: You may undertake online and or offline research, including but not limited to:

• Using search engines
• Visiting local community service organisations
• Visiting the community database in the local community library
• Consulting with people you know in the industry.

If you are unable to source services/network in your area, you may undertake research within your state/territory.Identify the service and network you were able to source and provide a short description of each. 

If you sourced them online, include a link to the webpage containing an information about the service/network you identified.
OR
If you sourced them offline, include a scanned copy of a brochure or a similar document containing an information about the service/network you identified.

 

2.This part of the assessment is a role play activity. In this activity, you are required to meet to consult and collaborate with representative personnel from the services and networks you have sourced from your research.

Specifically, this meeting aims to determine how Rainbow Community Services can work with these services and networks to address the needs of the indigenous community members for education, economic development, and employment support.

For this activity, you will need access to:

• A video recording device (e.g. mobile phone with video and audio recording capabilities, web-cam of a laptop or a computer, digital camera, etc.)
• Three volunteers to play the following roles:

­    Representative personnel from the service (1) you sourced
­    Representative personnel from the service (1) you sourced
­    Representative personnel from networks (1) and (2) you sourced.

 

This CHC52015-Management Assignment has been solved by our Management Expert at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing Style. Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. 

You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turn tin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.