Highlights
1. Background/Overview
As a community services team leader or manager, you will be required to develop a good understanding of the needs of the clients you work with and the community in which they live.
Your role will often be responsible for analyzing those needs, and then developing programs designed to meet those needs. Through engaging and
consulting with all stakeholders, you will be able to analyze the social and cultural factors that impact on clients and ensure that service delivery and programs take these into account.
Analyzing needs enables you to make justifiable decisions about the prioritization and delivery of services. Once a program is implemented and
developed, it is essential to monitor and evaluate it by determining the outcomes and success of meeting the need.
2. Brief
The tasks in this assessment include:
Deliverables
Please submit this assessment in Word doc format.
To do list:
Write your name and student ID at the top of this page.
Read the Background/ Overview and Brief sections of this document.
For each question, read the scenario before attempting to answer the question(s) relating to it.
Complete each question by answering in the spaces provided.
Make sure you follow the instructions regarding the required number of words (where indicated)
Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”
Upload your document in Open Space using the relevant Assessment Upload link in this Module.
3. Questions/Task
1. Visit the website for the Australian Bureau of Statistics and browse their statistics tab. Carefully select 1 of the sub-categories within the health, people or labor statistics. Take the time to review the various categories and choose a group of statistics that interest you. From these, you will be required to determine a need and use it as the basis of your program planning.
2. When planning and providing community programs, consideration must be given to the broad social and cultural context in which our work is planned and practiced in industry. By better understanding client groups and the issues that impact on their lives, service provision can be adapted to meet their individual needs.
3. When determining the types of programs that will support the community analysis of need is an essential first step.
4. For each of the 4 stakeholders create:
2 questions each for clients and the community to clarify their health and well-being
2 questions each for other services and networks and work colleagues to identify clients’ diverse and multi-faceted needs and issues.
5. Analyze the statistics of your selected Australia Bureau of Statistics (ABS) health, people or labor subtopic. Using this information determines an individual, group or community need.
Provide a justification (based on your statistical analysis) of why you have determined this need (100 words).
6. Plan the development of a program to address the need. Give the program a name, describe the program, and develop three (3) program objectives.
7. Based on the program plan you have developed in question 6 above, give consideration as to how it will be implemented, monitored and evaluated. Complete the table by providing two strategies to assist with each of the following:
8. Programs may need to be modified because of social and cultural factors impacting on clients, continuous improvement, changing policy and budgetary framework, a change in legislation, change in government, loss of project funding, poor participation etc. Identify a potential contingency and describe how you would modify your project as a result of the contingency.
9. Develop an evaluation survey (containing at least 5 questions) that could be completed by clients to assist you in evaluating the success of the program objectives
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