Organizational Management:
1) Provide your definition of continuous improvement. Continuous improvement is a management philosophy involving systems, mindsets and beliefs, and techniques for the constant review, evaluation and improvement of work processes in terms of quality, efficiency, effectiveness and flexibility. Everything you and your organisation do should be monitored and evaluated to determine how and where it can be improved. ? Clear and specific definition provided.
2) Identify the organisational processes to monitor and review the quality of service outcomes