CHCADV001: Facilitate the Interests and Rights of Clients - Management Assignment Help

Assignment Task:

QUESTION 1
a)    In the table below, indicate whether the statement is a “human right” or a “human need”.  In the third column, indicate which Article from the Universal Declaration of Human Rights applies in each case.  Indicate with NA if the Declaration is not applicable for any statement.

QUESTION 2
Helen is about to go off shift for the night. She is running late and needs to get home quickly as she needs to change and go out.  Mildred calls her as she passes by her room ‘Excuse me, I haven’t had my medication yet and it’s late”.
Helen thinks the medication trolley is probably on its way so she chooses to pretend she has not heard Mildred and hurries on out of the building.
a)Has Helen breached her duty of care?  Why?

b)What is a possible impact on the client due to Helen’s actions?

c)What rights does Mildred have

QUESTION 3
a)Provide two examples of discrimination against elderly people that you have either witnessed, or heard of.

b)How could each of these have been addressed?

QUESTION 4
Hilda is about to have her birthday.  The worker at the Day Care where Hilda attends regularly asks her several times how old she will be. Every time she answers “I’m as old as my tongue and a little older than my teeth”.  
When her birthday arrives, the worker brings her out a huge cake with the number “91” on it.  “You wouldn’t tell me how old you are but I just looked it up on your records” the worker says proudly.  “Look everyone – Here is Hilda’s cake. Doesn’t she look marvellous for 91!”
a)Has the worker breached Hilda’s rights?  How?

Helga receives home care services.  A student has come in today to shower her. The student introduces her assessor and says that the assessor will be watching how she showers Hilda today. A qualified worker is also there to supervise the student.
“Do I have to shower will all three of you there?” Hilda asks.  “Oh yes” says the qualified worker “Otherwise the student can’t finish her qualification”.
This is the first Hilda has heard about this and she feels very uncomfortable as she has her shower.
b)Does Hilda have to allow the qualified worker, the student and the assessor to all watch her shower?  Why/Why not?

c)What rights have been breached in this case?

d)Suggest what a more appropriate approach might have been for the student’s assessment.

Heidi has severe dementia.  A university has asked her carer (who does not have medical power of attorney) if she could participate in a clinical trial which is looking at alternative treatments for dementia.
Without asking any questions, the carer says yes immediately “She won’t know any different anyway – she is just a vegetable now. She may as well be useful to modern science”
e)Have Heidi’s rights been upheld?  Explain your answer.

QUESTION 5
Max is very angry.  He put in a formal complaint about the way his residential care fees were being charged – He is sure he is being overcharged. He has just received advice that it has been looked at by the billing department and the fees are correct. There is no other information provided to him.
He is sure he is right and that the facility is ripping him off.
Use the internet to research the following questions:
a)What phone number could Max call to receive advice from the Aged Care Complaints Commissioner?

b)How much will it cost Max to lodge a complaint with the Aged Care Complaints Commissioner?

c)Briefly describe the advocacy services that are available to assist people to make complaints to the Aged Care Complaints Commissioner?

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