Highlights
1. Engage consumers in the analysis of service needs
2. Develop programs
3. Implement and monitor programs
4. Evaluate programs
1.1 Develop a plan for consumer participation and engagement in decisions about service provision
1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan
1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed
1.5 Consult and collaborate with other services and networks to address multifaceted needs of individuals and client groups
1.6 Evaluate broader organisation context and its impact on service delivery
2.1 Facilitate input to program development from internal and external stakeholders
2.2 Engage people accessing programs in management processes and develop formal arrangements as required
2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
2.4 Integrate both internal and external services as required
2.5 Determine financial, human and physical resource requirements
2.6 Develop supporting systems and procedures
2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
2.8 Document program identifying priorities, timelines and responsibilities
3.1 Communicate roles and responsibilities to relevant stakeholders
3.2 Facilitate provision of training to support implementation
3.3 Monitor service delivery against agreed objectives and budgetary frameworks
3.4 Make user interactions and feedback an integral part of ongoing monitoring
3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures
3.6 Maintain relevant program and service delivery documentation
4.1 Assess capacity of programs to meet objectives
4.2 Seek and evaluate feedback from those using the service and other stakeholders
4.3 Modify programs as n
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