CHCCCS007: Develop and Implement Service Programs - IT Assignment Help

Assignment Task:

Declaration:
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to be assessed.

Overview:
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process. 

Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

• Address each question including any sub-points
• Demonstrate that you have researched the topic thoroughly 
• Cover the topic in a logical, structured manner 
• Your assessment tasks are well presented, well-referenced and word-processed
• Your assessment tasks include your full legal name on each and every page.

Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time. 

Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s).  If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence
If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Assessment requirements

Assessment can either be: 

• Direct observation
• Product-based methods e.g. report, role plays, work samples
• Portfolios – annotated and validated
• Questioning
• Third-party evidence.

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

• Supervisors
• Trainers
• Team members
• Clients
• Consumers.

The third-party observation must be submitted to your trainer/assessor, as directed. 

The third-party observation is to be used by the assessor to assist them in determining competency. The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competency in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result. As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction. If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. List four tools or strategies that you can use to gather client feedback on service provision
2. Give examples of at least five barriers which can prevent consumer participation in program planning.
3. Give examples of five factors which can affect the needs, issues, and priorities of an individual service user.

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.

Answer the activity in as much detail as possible, considering your organisational requirements.
1. Develop a service program for your organisation which includes at least three different customer-focused services. Make sure you include clear strategies, methods, staff roles and responsibilities, and monitoring/evaluation methods in the plan. Document your plan clearly using organisational templates and following all relevant policies and procedures.

2. Implement the service plan that you created in question one. Oversee all tasks and services, and make sure that all activities are carried out in strict accordance with the plan. Make sure customers have their needs and requirements met, and that customer service is prioritised in all interactions.

3. Evaluate the service program you implemented in the previous question and identify at least three strengths and three weaknesses. Take action to revise the plan, in order to capitalise on strengths and improve weaknesses.

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