CHCCOM003 - Develop workplace communication strategies

Assignment Task

Question

1. Identify examples of internal and external information needs:

Provide your explanation for the below terms:

• SWOT analysis
• PEST analysis

2. Explain the legal and ethical obligations of community service staff and organisations in identifying competing or conflicting interests.

3. List 3 specific legal obligations

4. Develop a communications strategy to inform staff and clients of the relocation of your offices to a new location. It can be accessed by public transport, it is next to a large shopping centre, however, staff parking is limited.

5. Community service organisations work with a wide range of clients including youth, elderly people, clients from CALD background and disabilities. Select one client group and discuss how organisation communication strategies may need to be adapted to suit that group.

6. Describe the process used to develop processes and protocols in line with communication strategies:

7. On the space below or on a separate page, develop a flow chart for preparing and distributing media releases that could be used.

8. Explain organisation protocols and etiquette for the following

•  Websites
•  Emails
•  Media releases

9. Discuss the role of body language in effective communication.

10. What are work related or professional networks?

11. Define the term Mentoring and Coaching. What are the differences between them?

12. Develop a questionnaire or survey that could be administered to staff to determine their level of satisfaction with internal communication processes.

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