CHCCOM003: Developing Communication Strategies - Management Assessment Answer

Management Assessment Task

1. List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting.
2. Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies.
3. Describe two examples of special communication needs that may arise with personnel or clients in community services settings.
4. For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media.
5. Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations.
6. Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan.
7. Identify one community service organisation’s and describe the communication structure or hierarchy within it.
8. Explain the difference between an official communication channel and an unofficial channel and provide an example of each.
9. Research a community service organisation of your choice. Conduct a SWOT analysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis.
10. Identify two processes for adapting communication strategies to suit different contexts.
11. Describe two protocols that support effective written and oral communication.

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