CHCCOM005 : Communicate and Work in Health Community Services - Management Assignment Help

Assignment Task:

Task:

Objective To provide you with an opportunity to identify how verbal and non-verbal communication is used to enhance understanding and demonstrate respect.

This activity does not require observation.
1. List three attributes of both verbal and non-verbal communication. This activity does not require observation.
2. Why should you demonstrate respect in your communications at work in the health and community services? (Maximum 100 words)
This activity will need to be observed.
3. In groups of three to four, discuss Lasswell’s model of communication and how this differs with the Shannon and Weaver model of communication.
Ensure you use verbal and non-verbal communication to enhance understanding and demonstrate respect.

Objective To provide you with an opportunity to communicate service information in a manner that is clear and easily understood.
This activity does not require observation.
1. Summarise the main points of Chapter 1.2 from the Learner Guide (maximum 250 words).
This activity will need to be observed.
2. This is a roleplay activity to be conducted in pairs. Communicate the summary information to your partner in a manner that is clear and easily understood. Ensure you check for their understanding at the end of the presentation.

Objective To provide you with an opportunity to confirm the person’s understanding.

This activity does not require observation.
1. How can you confirm a person has understood you? Provide four examples of actions you can take.
2. Briefly explain how you summarised information and clarified the person’s understanding in Activity 1B.

Objective To provide you with an opportunity to listen to requests, clarify meaning and respond appropriately.
This activity will need to be observed.
This is a roleplay activity to be conducted in pairs.
Hold a conversation with your partner to discuss the differences between collaboration and confrontation when interacting with others. Ensure you ask for your partner’s opinions, actively listen to requests, clarify meaning and respond appropriately during the conversation.

Objective To provide you with an opportunity to identify how to exchange information

clearly in a timely manner and within confidentiality procedures.

This activity does not require observation
1. What precautions can you take to ensure confidentiality is kept during verbal communication? Provide three examples.
2. Write a short email to clearly and efficiently exchange the following information according to the confidentiality procedures you have identified in the previous question. This email will be sent across a department to update colleagues involved in treatment plan and should not detail personal or irrelevant details.
? Name: Mrs Joanne Valerie Kamal
? Date of birth: 14.05.77
? Patient number: 050501
? Date of last treatment: 03.07.19
? No issues with treatment
? Reported feelings of depression and anxiety
? Telephone number: 0245 5456 887
? No known allergies
? First language: English
? Address: 10 Firenze Avenue, 31000.

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