CHCCOM005 - Communicate and Work in Health or Community services

Assignment Task

Questions
In your own words, identify and explain the following five principles of effective communication.
Principle Explanation
1. Planning your message  Identify your purpose. collect data to support your idea and Review and revise the plan.
2. Creating a clear, well-crafted message  Understand what you truly need and want to say. Anticipate the other person's reaction to your message. Choose words and body language that allow the other person to really hear what you're saying.
3. Choosing the right channel  Consider your goals. Talk to your consumers throughout their journey. Scope out the competition. Work your strategy/analyses the results.
4. Decoding – receiving and interpreting a message  Decoding is the process by which the receiver interprets the message and translates it into meaningful information. Decoding involves two things: one is technically receiving the message as it has been sent, and the other is interpreting the message the way sender wants receiver to understand.
5. Feedback – giving and receiving Whether explicit through oral or written language, or implicit in gestures or tone of voice, feedback conveys information about behaviours and offers an evaluation of the quality of those behaviours. Use the tips below to receive and give feedback effectively.

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