CHCCOM005 Communicate And Work In Health Or Community Services - Nursing Assessment Answer

CHCCOM005 Communicate And Work In Health Or Community Services - Nursing Assessment Answer

Assessment Task:

Questions

1

1. List three attributes of both verbal and non-verbal communication.

2. Briefly explain your understanding of Lasswell’s model of communication and how this differs with the Shannon and Weaver model of communication.

3. Why should you demonstrate respect in your communications at work in the health and community services?

2

1. A client needs to go for a dentist appointment. The client will be collected at 9.00am by a taxi, so must be ready to go. List ways in which you can clearly communicate this information.

2. How can networking help you in the workplace?

3

1. How can you confirm a person has understood you?

2. Provide four examples of actions you can take.

4

1. Briefly describe what reflection skills are.

2. What is motivational interviewing?

3. Why should you use collaboration over confrontation at work?

5

1. Provide 3 examples of precautions that can be taken to ensure confidentiality is kept during verbal communication?

2. How quick should the information be communicated to supervisors or colleagues and what confidentiality requirements are needed?

6

1. What information should you retain when receiving instructions? Provide three examples.

2. What information should you write down when receiving a message? Provide four examples.

7

1. Identify three types of additional services that you may recommend a patient or client could use for their benefit.

2. What types of service providers are there in the health care system? Provide two examples.

3. What three national subsidy strategies exist in Australia?

8

Make a brief list of examples of the following:
Workplace acronyms
Workplace abbreviations
Workplace slang
Workplace sociolect.
Aim to give two to three examples for each.
For each example, give the term used and explain what it means or refers to.

9

Identify three people/positions/roles that may be considered above you in the hierarchy of the workplace.
Identify three people/positions/roles that may be considered below you in the hierarchy of the workplace.
For each, briefly explain the communication protocols that apply in your interactions with them.

ABOVE YOU
Three People above you:

Communication Protocol:

BELOW YOU
Three People below you:

Communication Protocol:

10

1. Identify three difficulties that you may experience at work and explain how you would deal with each and report them.

11

1. Define a conflict of interest.

2. List three conflict situations at work and how would you resolve them.

12

1. What are the duty of care and legal requirements for your work role?

2. SCENARIO
You work in a centre for looked after children and young people. One of your colleagues, who over the years, has also become a good friend of yours, recently shared that her husband walked out on her and her two young children. She has been left to cope alone and is really struggling financially as she is now the only wage earner and has to pay out for childcare.

As the person responsible for stock checks and ordering supplies such as nappies, baby wipes and formula, you notice that the rate at which these items are being used has increased, even though the number of children and young people at the centre has not changed.

One day, you see your colleague in the stock cupboard. When she notices you, she becomes flustered and goes to leave. As she does, she drops her bag and items she has taken from the stock cupboard fall out. She breaks down into tears and says she has been taking a few items from stock when she is desperate as she cannot afford to buy the items and still pay rent, utilities and run her car.

Explain why the above scenario is an ethical issue and who you would speak to about it.

13

1. What rights and responsibilities do you have as an employee? Provide three examples.

2. Suggest two responsibilities that a client has?

14

1. Suggest five ways of preventing conflict in the workplace?

2. When and how should you refer an issue of conflict to your supervisor/ manager?

15

1. When would you us an incident/accident form and how does it help you and the service?

2. Complete the incident/Accident form in Appendix 1 using the below scenario

Flo is a 96 year old lady, she insists on walking without the use of her walking frame. One morning she was found in the corridor on the floor, screaming for help. Upon examination the staff identified that there was a cut above her right eyebrow and was bleeding. Her vitals were checked and the RN was called.

16

SCENARIO:
A patient/client has visited your service to ask for assistance with a healthcare matter, for example, they require additional medication or have requested to see a specific worker. They are displaying signs of stress/agitation and have requested a quick response. Provide an account of this below in a clear manner, for passing to the
appropriate person.

Assessment 2: Research Work/Project (Q & A)

1. Legal and ethical considerations in relation to communication
a. Privacy confidentiality and disclosure
i. How can you maintain the privacy of a client?

ii. How can you maintain the confidentiality of clients records and information?

iii. When can you breach confidentiality?

Case Study:
Era, a registered nurse, is being harassed by a male senior staff member, Guy. He constantly mocks her because she is overweight. Era works with Guy on a daily basis and he constantly makes jokes and comments about the quality of her work. He also mocks her when she has to do any physical tasks – saying she will probably have a heart attack because she is so fat. When an opportunity to take on a project comes up Guy tells Era that she should not attempt to apply for it because she wouldn’t be fit enough to do the job.
b. What legislation and policies are being breached?

c. What is the duty of care

h. CASE STUDY
Salim has just been recruited to work at the local neighbourhood house – his job is to drive the bus for the elderly people in the community – taking them to appointments, into town and so on. He has presented his police check and drivers licence. He does not have a Working with Children Check as he has been employed to work with the elderly only. 

Salim is well known to the coordinator of the community house as they live next door to each other. After he has been in the job for one week, the coordinator asks him if he would also take Douglas – an eight-year-old boy with physical disabilities, to school each day.  When Salim explains to the coordinator that he does not have a Working with Children check, she responds that she knows that Salim has children of his own and looks after them well. He can get the check done some time in the future when he has time.

The coordinator then asks Salim to pick up Douglas today. It is the only way that Douglas can get to school as the school bus cannot take his wheelchair. Salim is anxious to please but knows he can’t lawfully work around children until his Working with Children Check is completed. But he doesn’t want to lose his job!

i. What two Acts has the coordinator breached?

ii. What should Salim do?

2. If tasked with assessing the health status of a client, what sources of information would you need to review and why are they important? Provide two examples.

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