CHCCOMOO5 - Communicate and Work in Health or Community Services

Assignment Task

1. Communicate effectively with people

Use verbal and non-verbal communication to enhance understanding and demonstrate respect

1.1 What is the most appropriate way to introduce yourself to a new client?

1.2 Besides verbal communication give three examples of other types of communication. 

1.3 What are some ways you can show respect and sensitivity to someone during a conversation

1.4 What can happen if there is a lack of communication?

1.5 When communicating information to a client at your health care facility, list 5 points that will ensure the client understands your message

1.6 Using examples define the difference between open and closed ended questions?

1.7 List three ways you can confirm a client has understood you when communicating a direction.

1.8 Describe three factors that disrupted or hindered a communication between a supervisor or co-workers and yourself.

1.9 Explain what your co-worker could have done to reduce/eliminate these three factors and make the instructions clear and understandable.

1.10 Why is it important to use the correct grammar, speed and pronunciation for verbal communication?

2. Collaborate with colleagues

2.1 Decide whether you agree, disagree or are not sure about the following statements and explain your reasons.

(a) If someone doesn’t understand when listening to instructions, they should ask a workmate later.

(b) It is best not to ask questions or the supervisor will think that the work is too difficult

(c) Supervisors don’t like it if someone asks questions because they think it means the person hasn’t been listening.

(d) Supervisors prefer workers to ask questions as it shows that they want to carry out the work correctly.

3. Address constraints to communication

3.1 List 3 occasions when communication difficulties with a client or colleague may be encountered.

3.2 What advice could you give a colleague to assist them being a more effective communicator?

3.3 Briefly discuss how you would deal with this situation and who you would report to

4. Report problems to supervisor

4.1 Define in your own words what you consider ‘ethical behaviour’ to mean. Try to think about this question in the context of your work environment in the helping profession.

4.2 What is its importance in the workplace?

4.3 Describe in what ways you could improve your ethical behaviour with regards to your professional behaviour with staff and clients

4.4 Identify examples of actions or behaviours that would be wrong or unethical in the following areas.

a) Misuse of work equipment or goods.

b) Misuse of work time.

c) Not keeping information about clients confidential.

d) Not treating others with respect.

e) Knowing a work colleague is stealing from the workplace

5. Complete workplace correspondence and documentation

5.1 Why is it important that all records and workplace documents are completed according to legal requirement and organisation procedures?

5.2 Describe four (4) organisational guidelines you should use when documenting client information.

5.3 (a) List 4 workplace documents you would be required to use as a health care worker in the aged care setting

(b) Provide an example of a situation where you have been required to use a workplace document that you are not familiar with. Briefly explain how you dealt with this.

5.4 Where will you find information on your workplace standards in relation to documentation?

5.5 You have completed an electronic progress note and have asked your colleague to add her comment prior to signing off. Does this comply with workplace documentation standards?

6. Contribute to continuous improvement

6.1 Keeping your own workplace in mind, identify an area that you think could be improved. Briefly discuss how you plan to implement this change.

6.2 Improved performance in the workplace often requires change of practises. Explain what “modelling” means when implementing change.

6.3 Think of the people you already know in your existing personal and professional networks and create a list of people you could seek advice from in order to develop your own professional skills and knowledge.

7. Knowledge evidence

7.1 List 4 (four) guidelines you can use to assist you in maintaining client confidentiality.

7.2 What could you do to raise awareness and rectify issues if you feel that discrimination or preferential treatment of clients (based on age, gender, race, disability, marital status) is taking place?

7.3 Briefly explain a situation in your workplace where you have been required to communicate with your client in a non-verbal manner.

7.4 Select two (2) health system industry sectors you have listed from question 7.19 (a) and briefly describe their structure, function and how they interrelate to your area of work.

(a) Describe the target group and the current issue.

(b) Identify the relevant stakeholders in this issue (people or groups who have an interest in the issue)

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