CHCCSL002 - Apply Specialist Interpersonal and Counselling Interview Skill

Assignment Task

Questions

What strategies should a counselor use to ensure that he or she appropriately decodes (i.e., interprets) the message that a client has sent?

• Active listening
• Observe non-verbal cues
• Monitor own values, beliefs and emotions
• Attending behaviour
• All of the above

Understanding how a person absorbs and processes information is important for understanding how they communicate. This is known as a person’s learning style. Consider what you have learned about learning styles to respond to the questions below.

• Complete the table below by correctly identifying the most likely primary learning ( aural, kinaesthetic, read/write, or visual ) style of each of the learners.

Skills

Melissa is attending counseling to help her with a problematic work situation. The counselor wants to encourage Melissa to talk about what has been happening with her supervisor in more depth.

• What type of question (open or closed) should the counselor use to achieve this aim?
• Questions can help to guide counseling conversations and further develop a client’s story. However, they must be used appropriately. The table below outlines some potential problematic types of questions. You must complete the table by briefly outlining why each of these types of questions can be problematic.

Microskills in Action

A counselor Imelda and her client Max, are talking about his experiences as a child in boarding school. Imelda notices that Max is becoming increasingly withdrawn and giving monosyllabic answers. He seems tense and is avoiding making eye contact with her and she senses that this has been a really difficult, traumatic time for him. Imelda immediately changes the subject and asks Max what films he has seen lately.

• What non-verbal cues might indicate that Max is experiencing a strong emotional reaction? 

Ethical Practice

Read the following extracts from the Australian Counselling Association’s Code of Ethics and Practice before responding to the following questions.

• Counsellors work with clients in ways that affirm both the common humanity and the uniqueness of each individual. They must be sensitive to the cultural context and worldview of the client, for instance whether the individual, family or the community is taken as central.
• Counsellors are responsible for working in ways that respect and promote the client's ability to make decisions in the light of his/her own beliefs, values and context.
• Counsellors have a responsibility to consider and address their own prejudices, stereotyping attitudes and behaviour. They are to give particular consideration to ways in which these may be affecting the counselling relationship and influencing their responses.

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