Highlights
Activity 2
Identify an example of one goal a client could set themselves. Fill in the following table describing how that goal is SMART.
Activity 3
Choose one of the cultural community profiles in this government publication and describe how the culture and family explanation may impact on your work as a case manager:
Activity 4
Research the complaint system of a local community organisation of your choice. How do their complaints system differ from the one described by the Department of Human Service listed in your workbook?
Element 2
Complete the following activities after completing the required reading and research for Element 2 of this unit.
Activity 5
Choose two of the roadblocks to effective communication described in your workbook and in your words explain why you think that these two-way communication approaches could be either ineffective or offensive to your client?
Activity 6
The following website includes some very useful information about conflict and tips on how to address and resolve the conflict. Read this website. Now choose two of the skills listed and summarise the skills described in your words. Discuss why you chose these two particular skills over the others?
Activity 7
Read the following publication:
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