Highlights
Unit Description
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Unit Learning Outcomes
On successful completion of this unit the student should be able to:
a. Determine appropriate response to case management in accordance with organisation and legislative requirements.
b. Conduct case management meetings.
c. Develop an appropriate case management plan.
d. Monitor and review case work activities and processes
Competency Element Performance Criteria
1. Determine appropriate response to case management in accordance with organisation and legislative requirements
Performance Criteria
1.1 Develop and utilise case management processes in accordance with statutory requirements
1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes
1.3 Integrate appropriate cultural considerations into all aspects of case management planning
1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities
Graduate Attributes
Successful completion of this unit also contributes specifically to the development of the following ACAP Graduate Attributes:
• GA1 COMMUNICATE: Apply effective communication skills with others in diverse contexts and through multiple modalities
• GA2 SUSTAIN: Sustain an intentional commitment to maintain currency and further develop knowledge and skills over their lifetime
• GA3 THINK: Apply critical, creative and flexible thinking to contribute and respond constructively across diverse settings
• GA4 ENGAGE: Engage effectively with contemporary and traditional knowledges across multiple contexts
• GA5 WELLBEING: Utilise skills and knowhow to maintain resilience, personal and professional wellbeing when responding to challenges and opportunities
• GA6 EQUALITY: Enact inclusive practices that deliver social justice and equality of opportunity
• GA 7 INTEGRITY: Apply integrity and ethical standards to study, research and practice
• GA8 COMMUNITY: Use teamwork and leadership knowledge and skills to advance teams, groups and communities
• GA9 GLOBAL: Apply culturally sensitive professional knowledge and skills to contribute to a sustainable global future.
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