CHCDIV001: Work with Diverse People - HLT54115 - Diploma of Nursing - Southern Cross Education Institute - Nursing Assessment Answer

Subject Code: CHCDIV001

Nursing Assessment Answer

Assignment Task: CHCDIV001 Questions

1. Provide your own definition of the following terms in the context of health care setting and describe how they could potentially have an impact in a health care work environment.

• Diversity
• Cultural awareness
• Cultural safety
• Cultural competence
• Discrimination
  • Direct
  • Indirect

2. List six (6) ways that residents and/or colleagues at a clinic or hospital may be from diverse cultures.
3. List three (3) factors that may lead to communication misunderstandings or other difficulties in relation to social and cultural diversity health care setting environment. Explain why these misunderstandings may occur and the impact they may have on a workplace and the people it serves.    

4. Give three (3) examples of ways a clinic or a hospital can be a safe and inviting place for people from all backgrounds.
5. Give one (1) example of how Australia is:

a) Politically diverse b) Socially diverse c) Economically diverse d) Culturally diverse e) Discuss how these different types of diversity impact work and life in Australia.

6. Laws

Briefly summarise the following laws outlined below as well as outlining who it protects and a basic example of what would be considered discrimination under the Act.

7.   Differences in people that might make me uncomfortable

a)Try to think of two (2) types of people that you may feel awkward/uncomfortable around? There can be many reasons why we might feel awkward around people in health care setting. You might not be accustomed to being around certain groups of people, or you may even have grown up in a family/school/community that brought you into conflict with people who were different in some way. Remember that there are many areas of life where differences can be expressed. You may want to spend some time thinking about how those differences have made you feel uncomfortable in the past. Sometimes it is difficult to identify assumptions because we think of them as true, or pay little attention to the way we think. This may not be an easy task, but it can be valuable to identify preconceptions that you didn’t realise you had. b)Mention ONE method that you could use to understand these people better and feel more comfortable around them? What could you do?

8. a) List two (2) positive ways that you can improve your own self and embrace diversity around you.

b) List an instance when you may have discriminated against somebody else (regardless of whether it was accidental or not). c) List an instance when you have felt discriminated against from somebody else (regardless of whether it was accidental or not) and how did it make you feel?

9.  Case Studies

Read the case studies provided here. Identify what kind of discrimination is occurring and name the Act/s involved in the case.

1. a) Robyn worked as a nurse for a well-known Hospital. She did not receive the same benefits as her male colleagues such as a fuel card or mobile phone. When she drew attention to this she was demoted to a lower position and was told that the male co-workers disliked taking orders from a woman so she was ineffective
2. b)   By the time Maria had turned 22, she had completed her Bachelor of Nursing and enjoyed her position as a head nurse. She had to change jobs when she moved cities, so she started working as a Level 1 nurse. After 1 year into her job, the head nurse retired and she applied for the position that was now available. The position was given to her 31 years old colleague, Adam, who had been working at the facility for hardly three months and had no formal qualification. When she questioned the owner about his decision to give Adam the position, the owner said he thought Adam was more suited to the position because of his maturity.
3. c)  During his meal break, Henry overheard a laughing in the staff lunch room and a loud conversation between three of his fellow workers. They were making derogatory and racist comments about an Indigenous Australian female athlete. With an Indigenous Australian background himself, Henry felt personally offended and insulted. He lodged a complaint to his employer against the three fellow workers. After the complaint, his employer moved him to a different location so he would feel more ‘comfortable’ with the work environment. Shortly after he arrived the position to which he was moved became redundant and the employer would not find him an alternative position.
4. d) Boris has worked in customer service in healthcare Centre for the past ten years. Recently he applied for a job in telemarketing in which he was by far the most experienced candidate. During the interview, Boris mentioned that he was 90% blind. The manager kindly said that it would be impossible to accommodate somebody like Boris and wished him good luck in finding another suitable position.

Q10. You are an Enrolled Nurse for a North Melbourne Clinic. During the first six months of your employment you have noticed that there seems to be a culture for making fun of the way the international residents speak, and some staff members even dislike serving residents and other staff that come from non-English speaking backgrounds. List 2 ways of promoting the understanding towards international residents and staff members? Q11.  Kim was a part time nurse in the ICU. In a recent road traffic accident, she injured her back. After having adequate time off of work, now that she’s back, she cannot work for long hours in a day and cannot participate in activities that require manual handling and weight lifting. She can only perform light duties (paper/desk work). After her accident, she was in a lot of distress thinking she will lose her job and will not be able to perform her regular duties. When she received good news that she has been hired as a part time desk nurse, it really made her happy and content. What reasonable adjustments have been made in the scenario above to enable Kim to perform her job ? Q12. Explain any two social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people. Q13. In regards to communicating with people from diverse backgrounds, all of the following are true except:

1. Respect should be shown while communicating with people from diverse backgrounds.
2. Use verbal and nonverbal communication to establish, develop and maintain effective relationships, mutual trust and confidence.
3. It is better to refer the patient to another clinic in case there is a language barrier.
4. Seek assistance from Google translate and from people who speak the same language if mandated.

Q14. In regard to seeking assistance from interpreters or other persons according to patient’s communication needs, read the following statements and circle true/false appropriately. To achieve a satisfactory result in this question, you must provide the correct response to at least two answers of the following statements.

1. When professional interpretation is not possible, often arranging the family member to act as an interpreter is the next best option. (True/False)
2. Cultural interpreters can play a crucial role by facilitating verbal and nonverbal communication and ‘mediating’ concepts and cultural practices as needed. (True/False)
3. An interpreter works with spoken language, often translating and mediating between two languages in both directions, on the spot. (True/False)
4. Professional in-house interpreters, Interpreters from interpreter services, On-Call Interpreters, Bilingual health care Staff, Family Members of client, Telephone and Video Based Interpreter Services are a few examples of interpreters which can be useful in meeting client’s communication needs. (True/False)

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