Highlights
Question
1
Reflect on your own social and cultural values and beliefs.
What can you do to prepare yourself to work with all types of different cultures some of which will have values and beliefs very different from your own?
2
If you were unsure of the cultural needs of a particular person, how would you go about finding out information about that culture?
3
1. What is meant by non-judgemental practice? What values may affect it?
2. You are talking to a friend outside of work about the number of multicultural clients where you work. He says ‘How do you manage to work with all those different kinds of people?
How do you know that you are not going to offend someone by mistake?’
4
Case Study
Claude is a new client at New Greens Aged Care Facility. He has come into aged care as he has had a stroke and his male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust to life at the facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she has never been able to accept their homosexual relationship. After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as his sister glares daggers at them if they so much as hold hands and says they are disgusting. He would so love just to share some love and affection.
What effect do you think Claude’s separation from Ray is having on his emotional well-being?
5
Please refer to Case study and answer the following questions:
1. What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-being?
2. Suggest at least three strategies could be put in place to enable Ray to visit so that they can enjoy some intimate time together?
3. If nothing is done to bring Claude and Ray together how might this effect health over a period of time? Suggest four possible effects.
4. Research community support organisations that Ray or Claude could contact to obtain advice about their problems. List two organisations and provide their web addresses.
6
1. How could you develop or improve your social and cultural awareness?
Provide at least three strategies.
2. Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity in the workplace.
3. In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
7
1. How can you overcome language and cultural barriers? Give a general overview of options in no more than 150 words.
2. Describe at least three effective strategies that could assist with communication when there is a language barrier.
8
Write a brief commentary on each of the following scenarios, considering how social and cultural diversity may have played a role in the misunderstanding occurring. You may conduct research on the cultures of those in the scenarios if you are not sure.
Scenario One
There has been a misunderstanding between a worker and a CALD client. The worker made a joke about one of the client’s children and the client became very upset. The worker doesn’t understand how she has caused offence – it was meant to be funny.
Scenario Two
A female worker tried to greet an Orthodox Jewish male client by warmly shaking his hand. He refused to shake her hand, and the worker was offended.
Scenario Three
A community worker attends a meeting with an Aboriginal family. It is a very hot day and she is wearing a short and revealing dress. She notices that the family seem to be irritated and upset with her, even though she is being polite and professional.
9
1. In what instances would you need to seek assistance from other people or services such as interpreters? Provide at least three examples.
2.
a) What does a cultural interpreter do?
a) What is the role of a language interpreter?
Case Study
Shazia’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food, the team sent around a survey so everyone could indicate their food preferences. Shazia advised that she could not eat pork as part of her Muslim culture. When Shazia bit into her sausage during the lunch, she questioned the organiser on what the meat was. She asked them whether they had seen her food preference on the survey. She was told that they were not able to cater for her as majority of the team opted for pork sausages and it would have complicated the order.
i. Is this an example of cultural inclusiveness? Why/Why not?
ii. How would you feel if you were in Shazia’s position?
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