CHCDIV003: Manage and Promote Diversity Assessment

Assessment 

Unit Summary

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Case Study

Assessment Task 1: Develop a Communication Plan to promote the New Mother Program by taking the parameters provided into consideration

Assessment Task 2: Summarise your communication plan by breaking down the information from Task 1 into processes and protocols. Present this to the marketing for the New Mothers Program through an email. 

Assessment Task 3: For this task, you will need three volunteers who have access to email services. Instruct these volunteers to pretend that they are part of the pool of volunteers for the New Mothers Program from Task 1. Explain to your volunteers, beforehand, the context of why you are sending them the email and what you require from them.

Assessment Task 4: Summarise the feedback you received from the three volunteers in Task 3, and identify how you can improve your strategies. Record up to five of what you consider the most critical comments you received

Assessment Task 5: This is a written assessment that will test student’s knowledge. This assessment may be completed over the duration of the training days. As the students learn, practice and review knowledge and skills, students will keep Assessment Task 5 in front of them and answer the questions as the information becomes clearer. At the beginning of each review session students will be given a few minutes to familiarise themselves with the questions. Students will be given extra time at the end of the day to complete this assessment or to clarify facts with the Trainer/Assessor.

Brief Summary of Assessment Requirements

This assessment is based on the unit that focuses on evaluating and promoting diversity in the workplace. Students are required to demonstrate the ability to communicate diversity initiatives effectively, gather feedback, improve strategies, and apply diversity-related knowledge in practical and written tasks.

Together, the five tasks assess the student’s competency in diversity promotion, communication design, stakeholder engagement, feedback analysis, and reflection on professional practice.

How the Academic Mentor Guided the Student Step-by-Step Approach

Step 1: Understanding the Unit Requirements

The mentor began by helping the student understand the purpose of the unit—promoting diversity and creating effective communication strategies.
They emphasised how each assessment task builds on the previous one, shaping a complete communication and evaluation process.

Step 2: Guiding Task 1 Developing the Communication Plan

The mentor instructed the student to:

• Identify the objective of the New Mothers Program.
• Define the target audience clearly.
• Craft key messages that support diversity and inclusion.
• Select appropriate communication channels (emails, posters, meetings, etc.).
• Build a timeline, allocate responsibilities, and integrate workplace diversity principles.
• Ensure the plan was structured, realistic, and aligned with organisational values.

This set the foundation for the subsequent tasks.

Step 3: Guiding Task 2 Summarising and Presenting the Plan

The mentor then helped the student:

• Break down the communication plan into concise processes (what needs to be done) and protocols (how it must be done).
• Format the summary professionally for marketing staff.
• Draft a clear, respectful, and workplace-appropriate email to present the summary.

This ensured the communication was consistent, formal, and easy for stakeholders to understand.

Step 4: Guiding Task 3 Conducting the Volunteer Email Exercise

The mentor guided the student to:

• Select three volunteers with access to email.
• Explain the context and purpose of the task before sending the email.
• Ensure the instructions were clear and aligned with the communication plan.
• Maintain professionalism to simulate a real workplace situation.

This step allowed the student to test the effectiveness of their communication plan.

Step 5: Guiding Task 4 Analysing Feedback and Improving Strategies

The mentor assisted the student in:

• Reviewing all responses received from the volunteers.
• Summarising the comments and selecting the five most critical points.
• Identifying gaps in the communication plan (unclear messaging, insufficient detail, tone issues, or channel mismatch).
• Recommending strategic improvements based on real feedback.

This reflective process strengthened the student’s ability to adjust communication approaches based on stakeholder input.

Step 6: Guiding Task 5 Completing the Written Assessment

For the written knowledge assessment, the mentor:

• Encouraged the student to keep Task 5 visible as they progressed through the unit.
• Reinforced key concepts such as diversity frameworks, organisational policies, communication models, and evaluation techniques.
• Clarified any theoretical or procedural questions during daily review sessions.

This ensured that the student built strong conceptual understanding alongside practical application.

Outcome of the Process and Learning Objectives Achieved

Final Outcome

By the end of the assessment, the student produced:

• A detailed and practical communication plan.
• A summarised protocol-based version suitable for workplace communication.
• Evidence of stakeholder (volunteer) engagement.
• A reflective improvement strategy based on real feedback.
• A completed written assessment demonstrating theoretical competence.

Learning Objectives Covered

The student successfully achieved the following learning goals:

• Understanding the importance of diversity in workplace policies and communication.
• Developing and presenting a structured communication plan.
• Applying professional communication techniques across different tasks.
• Engaging stakeholders and gathering meaningful feedback.
• Critically analysing and improving communication strategies.
• Demonstrating theoretical knowledge of diversity, communication frameworks, and workplace protocols.

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