CHCSET002 - Undertake Bicultural Work With Forced Migrants in Australia - Arts & Humanities Assignment Help

Assignment Task

Task 1: Written Questions
a.  Explain why it is important for bicultural workers to be able to identify Australian workplace cultural protocols. 
b.  Identify three Australian workplace processes or behaviours and explain their importance in the workplace.
Identify a difference a person from a culturally diverse background might observe in Australian cultural processes and explain why that person might experience some difficulties in adapting in the short term.

List and explain the difference between one country’s cultural process and the Australian workplace:
a. In Japan it is considered quite okay to listen to a manager’s instruction with your eyes closed because it shows you are really concentrating.
b. In China the workplace is very competitive so workers do not feel the need to cooperate and work with each other.
c. In Iraq, men in the workplace tend to dominate women and younger people.
d. In Indonesia if you have a problem with a co-worker you would approach your supervisor, not your colleague.
e. In India it is not considered a problem for people to wait all day for an appointment or interview.

You have come from a country where everything has been decided for you and workers have little personal autonomy in the workplace.
You have just obtained a job in a community services organisation that expects their employees to be self-disciplined and take responsibility for themselves and their work.
List strategies you could use to adjust your thinking and approaches in this workplace.
You have gained an interview for your dream job at a particular organisation.

Explain the importance of identifying and understanding that organisation’s goals and priorities in order to prepare for the interview and make the best possible impression.
a. Explain the difference between an organisation’s code of conduct and organisational policies and procedures.
b. Why is it important to align your own role and responsibilities with those of your organisation?
c. List four competing demands that might be faced by a bicultural worker.
d. Explain the importance of prioritising competing demands to achieve an organisation’s goals and objectives.
e. Discuss the benefits to an organisation of employing people from a culturally diverse background.
f. What are two advantages of identifying and using professional networks and relationships?
g. Explain how you might go about developing your professional network.
h. List four factors that might affect the achievement of your work objectives.
i. Explain how you might establish and incorporate some contingencies into your work environment in order to deal with these factors.

Describe the umbrella support network in Australia which provides specialised support services to people who are experiencing difficulties associated with surviving torture and trauma and explain the services it offers for clients.
a. What are five considerations when enlisting specialist support for clients who have experienced torture and trauma?
b. Why is it important to continue to work with clients while they are undergoing appropriate counselling?
a. What is vicarious traumatisation (VT)?
b. List five symptoms or indicators of VT you might experience.
c. Discuss why bicultural workers might be particularly vulnerable to experiencing VT.
d. List five support services and frameworks you can access to assist you in dealing with VT and explain why it is important that you seek help when you first recognise the signs of VT in yourself.
e. How might you recognise VT in others around you? List 10 symptoms or indicators.
f. List three strategies your workplace could employ to respond to and prevent VT in workers.
g. Identify and describe at least two ways that you can obtain feedback from clients.
h. List 10 things which should be included in feedback on client needs.
i. List 10 professional development opportunities available to bicultural workers in the settlement services sector.
j. Why is it important to confirm professional development opportunities in accordance with organisation procedures?
k. Explain the benefits to both the individual and the organisation in utilising professional development opportunities to improve skills and knowledge.

How can you determine the levels of stress in an organisation and the likelihood that it will be a causal factor in injury and disease, and why consider stress at all?
Identify and explain the legislation and policy relevant to the provision of settlement services in Australia. When comparing client confidentiality and privacy with mandatory reporting requirements, which of the two do you think is more important?
Why is it important to participate in identifying and implementing safe work practices at all times in the workplace?
Describe the possible impact of forced migration on roles within the family. Why is it important for bicultural workers and their clients to maintain their cultural and ethnic identity in the country of settlement?
List at least eight strategies you can employ to achieve the best possible outcomes for your clients.
Why is it important to maintain your own wellbeing and to support the wellbeing of your colleagues and clients? What methods might you employ to achieve this? Discuss.
List and describe at least five strategies that can be used to reduce work-related stress.
List at least seven indictors of both overt and covert signs of trauma, comparing the differences.

Assessment Task 2: Scenarios

SCENARIO 1: Jason 
Jason works as a consumer service officer in a large government agency.  He has to be at work at 8.00am each day.  He catches a local bus to get there.  One bus gets him to work at approximately 7.38am and the later bus gets him there at 7.58am.  Sometimes though, the later bus gets very crowded and runs behind time.  Jason likes to catch the later bus so he can sleep in a bit more in the mornings.  But he has been late because of this, three times in the last fortnight.  He’s minutes late again this morning.  When his boss asks him about it, Jason gets very angry.  He says, “It’s not my fault.  It’s the stupid buses.  They’re always running late!”
 
What advice would you give to Jason?

SCENARIO 2: Rhonda
Rhonda is an older worker in a customer service call centre for an electricity company.  Every week Rhonda filled in her pay claim form by hand and gave it to her supervisor.  But the company has decided to save paper from now on. They have told staff that they must fill in their pay claims online and send them directly to Salaries via the internet. Rhonda hates having to learn new things on the computer and she worries about making mistakes. She also worries that she might not get paid if she does something wrong. So she asks a younger co-worker called Kiah to do her online pay claim for her each week. Today is pay claim day, but Kiah is sick and Rhonda’s supervisor is out at a meeting.  Rhonda doesn’t know what to do.
 
What advice would you give to Rhonda?

SCENARIO 3: Mahmoud
Mahmoud has recently begun an apprenticeship to become an auto electrician.  He does his practical training in a large car services and repair workshop.  There are nine other mechanics working there, some are fully trained and some are in later stage of their apprenticeship.  On Fridays when they knock off after work, the men usually go to the local pub for a couple of beers together.  They have invited Mahmoud to come with them, but he always refuses.  They do not know the Mahmoud is a Muslim, so he doesn’t drink alcohol and that Friday is the day he usually goes to pray at the mosque.  They have stopped asking Mahmoud now and he often gets left out of their conversations.  He doesn’t understand why they are not as friendly as when he started there.  Maybe they were just acting friendly at first.
 
What advice would you give to Mahmoud?

SCENARIO 4: Halle
Halle is an office administration trainee from Turkey.  She has been in Australia for a year and has been learning English quickly because her husband was born in Australia.  She is confident and outgoing.  This morning the office manager asks her to make some photocopies for a training session that afternoon.  The manager speaks quickly because he’s in a hurry. 
“Halle, I’d like you to do 10 of the masters in this folder marked A and 30 of these ones in the folder marked B.  I need them double-sided and stapled top left.  Have you got that?”
“Um yeah, I think so….” Says Halle, not wanting to look stupid.
“Good.  And when you’ve finished, could you leave them on my desk and go and help Kate set up the meeting room.”
“OK.”
Halle was not 100% sure of what her instructions were, but she thinks she can guess what she missed.  She makes the copies single sided because she does not understand the meaning of ‘double sided’, and instead of 30 copies of B, she makes 13.  The office manager is angry when he sees the copies.  They are not right and need doing again.  He tells Halle she has wasted not only paper, but time as well.
 
What advice would you give to Halle?

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