Highlights
This assignment has been developed so that it can be applied to organisations of all sizes and sectors. Where candidates feel that applying the assignment to their organisation requires taking a creative approach to the concept and theoretical principles explored, this is acceptable following discussion with their tutor. Where this occurs, the approach taken and the reasons for that should be outlined within the organisation summary.
Themes
As a Marketing Executive, you have been asked by your manager to plan a campaign to deliver results for the organisation.
Theme 1: Acquiring new customers
Your manager has asked you to plan a campaign that will successfully acquire new customers. This acquisition may be achieved by penetrating existing segments of your market or by targeting new market segments.
In your assignment you will therefore need to consider the analysis and preparation that is required to ensure that your plan will be effective in reaching new customers. You will then need to develop the detail of your plan, making it clear how its elements would reach new customers. Finally, you should state how the campaign can be monitored and evaluated in terms of its aim of reaching new customers.
Theme 2: Retaining customers and building loyalty
Your manager has asked you to plan a campaign that will successfully retain customers and build their loyalty. This loyalty could be achieved by minimising the loss of customers to competitors, increasing the frequency and size of customers’ purchases, or other means of optimising the lifetime value of those customers.
In your assignment you will therefore need to consider the analysis and preparation required to ensure that you understand the customer’s existing relationship with the organisation. You will then need to develop the detail of your plan, making it clear how its elements would retain customers and build loyalty. Finally, you should state how the campaign can be monitored and evaluated in terms of its aim of retaining customers and building loyalty.
Theme 3: Building brand reputation
Your manager has asked you to plan a campaign that will successfully build the brand reputation of the organisation (or the brand reputation of one of its products/services). This may be approached by considering a particular brand challenge, or a broad aim to build a strong reputation in a competitive market.
In your assignment you will therefore need to consider the analysis and preparation required to understand the organisation’s existing brand reputation, and any opportunities or challenges that this presents. You will then need to develop the detail of your plan, making it clear how its elements would build the brand reputation. Finally, you should state how the campaign can be monitored and evaluated in terms of its aim of building brand reputation.
Theme 4: Changing user behaviour
Your manager has asked you to plan a campaign that will successfully reach users of the organisation’s products or services and encourage a change in behaviour. This may be reducing negative behaviour or encouraging positive behaviour that has a benefit to either the user or the organisation.
In your assignment you will therefore need to consider the analysis and preparation required to understand the behaviour of the organisation’s customers/clients/users, and the background to the desired change in behaviour. You will then need to develop the detail of your plan, making it clear how its elements would encourage the change in behaviour. Finally, you should state how the campaign can be monitored and evaluated in terms of its aim of changing user behaviour.
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