CIS5308 –Management of IT Services - Video Case Study and Skills Assessment - Management Assignment Help

Assignment Task :

Learning objectives

This assignment partially addresses three of the learning objectives of this course:

• LO1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise

• LO2: identify the importance of IT governance and service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

• LO3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT™ in providing good practice frameworks for IT service management

Question 1: Is service management relevant for digital transformation? Give examples with references from the video for ITIL4.

Question 2: Discuss the key changes in the ITIL4 framework and how organisations can transition from ITIL v3?

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