Internal Code: 1AFFBA
IT Assessment Answer(Social Inclusion)
Case Study: Connected Government
Connected government enables governments to connect seamlessly across functions, agencies, and jurisdictions to deliver effective and efficient services to citizens and businesses. The United Nations (UN), in its Global E-Government Survey of 2008, used connected governance as its primary criteria by which to evaluate and rank national e-government programs. In continuation of this theme, the UN Global E-Government Survey of 2010 takes the concept of connected government even further, adding “citizen-centricity” as the watchword. This approach to government service delivery requires countries to shift from a model of providing government services via traditional modes to integrated electronic modes wherein the value to the citizens and businesses gets enhanced.
Government transformation is a long term endeavor that is seldom impacted by any short term technology trends. In their transition toward connected government, all governments typically traverse through the four primary stages of e-government capability and maturity, each stage representing a progressively higher level in the government transformation continuum. The four widely used stages of e-government capability and maturity are web- presence, interaction, transaction and transformation. Furthermore, the connected government is the desired state that countries strive to reach as part of the transformation level of e-government maturity. However, there is no straightforward way to describe what exactly connected government means and its implications to countries.
Based on the current state of practice and available literature, the connected government is expected to entail certain characteristics and capabilities. These characteristics and capabilities, described below, are clearly stated to be the key contributors to e-government development according to the UN E-Government Survey 2010, and in turn, contribute to national development. These characteristics and capabilities, structured as dimensions, allow the connected government to be viewed as a multidimensional construct. These dimensions of connected government include but limited to:
- Citizen centricity:
- Common infrastructure and interoperability:
- Collaborative services and business operations:
- Social inclusion:
Assignment Task
You are to prepare a preliminary report for the Australian Federal Government describing the benefits of intelligent enterprise design and Enterprise Information Architecture Reference Architecture (EIA RA) for developing a national E-Government system. The intended audience for this report is government officials who may have knowledge of the government operations but limited computing knowledge.
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