Client, AccuSoft Medical Technologies (AMT) Case Study IT Assignment Help

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Case Scenario
Your group is from a well-regarded consultancy firm and has been engaged by your client,
AccuSoft Medical Technologies (AMT) to provide advice on addressing a variety of
challenges.
AMT is a multi-national, publicly listed medical software and technology developer serving
clients in hospitals, specialist medical services and medical research. AMT is headquartered
in Melbourne, Australia and has 15000 employees across its operations in Australia, China,
France and Germany. Recently AMT lost three major clients to competitors and their market
share has declined substantially in the last two years.
Paul Clarke was recently promoted to Chief Executive Officer (CEO) from his role as Chief
Operations Officer (COO). He is determined to transform the company to become a dominant
player in the global market. He has made a commitment to the Board to do this in the next
two years. In planning for the future, the executive team have agreed that there must be
greater workforce flexibility and an increase in the ability of managers to lead teams and
manage performance. The CEO believes there are problems with the organisation’s culture
and sees significant differences between sites across the globe. He is determined to break
down the organizational silos which have stifled communication and collaboration.
In a meeting with the Chief Human Resources Officer, Denise Hagan, you have been advised
that staff turnover has steadily increased over the last three years and now sits at 20%. Those
leaving often sight a lack of development and support from their manager as a source of
frustration. Additionally, staff are critical of the way changes in the organisation have been
communicated and managed. The COVID 19 pandemic has forced many to work-from-home
which has strained team and management relationships and highlighted AMT’s inability to
adapt quickly to changes in the external environment.
AMT is lacking some depth of knowledge and competence. This was highlighted recently
when the Chief Research and Development Officer Dr. Fei Chen was headhunted by a
competitor. She is an industry recognized leader in the development of artificial intelligence
in health diagnostics. HR have been trying to fill her role for three months without success.

    


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