Highlights
COACHING PROCESS
The coaching process consists of four phases:
1. Needs assessment and diagnosis phase
In this initial phase you should explain to the coachee what coaching is and what coaching is not, and clarify if it is competency development coaching (in which it is recommended not to attempt more than 2-3 competenciesin a year), poor performance or team alignment.
At this stage we need to identify the starting point, what is the initial situation and where we are so as to know how to reach our goal. Initially, the subject, its context,
performance problems and possible causes have to be analysed before designing the project. In executive coaching, the desired objectives of the superiors must be known in advance through interviews, as well as the study of previous performance evaluations of the coachee.
2. Design phase
This phase focuses on defining the work plan, as well as the preparation and planning of processes, sequences, milestones and indicators. The difficulty that we can face at this point is that the coachee cannot define exactly what the problem they want to address is. The objectives that we want to set need to be specific, measurable, achievable, relevant and time-based.
Implementation Phase.
In this phase the project starts; the coaching contract is signed. The contract needs to include confidentiality and commitment between coach and coachee. It also has to show how incidents that may happen will be resolved and on what and whom the achievement of the objectives depends. 6-10 sessions of 60-90 minutes will be carried out, depending on the objective that is supposed to be attained. Use of support tools such as the assessment centre, questionnaires, activities, etc. (explained later) will be also available.
The individual development plan is established in order to put into practice everything that is learned in each session so that the coachee can practice it in their everyday life. In each session the progress will be monitored by reviewing with the coachee the results of the actions that have been put into practice, analysing what happened and what changes have been made, as well as redefining the techniques.
4. Monitoring and evaluation phase.
In executive coaching the report of the progress is intended for the coachee and the organization or company. The coachee will report its individual progress, whereas the
company will prepare the general evolution of the programme, the temporary adjustment and the achievement of results. The reports have to be made during the coaching process and at the end of the process. During the coaching, the report focuses on the analysis of the evolution, participation and the incidents that may happen, while
the final report analyses the results, the expected changes, the new acquisition of competencies, but always preserving the confidentiality of the coachee.
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