Coffee Makersor Employees - Case Study - Communication Assignment Help

ASSIGNMENT TASK:

 TASK:

Question 1

Task 1: Field work

You are require to visit at least 5 coffee shops and ask the managers or coffee makersor employees about their experience dealing with day today complaints. After this field study you are require to write a short analyses based on the following criteria.

? Identify how complaints differ depending on culture.
? If the customer needs were fully explored, Understood and agreed in all situations.
? If there was a full match and available services and products to customer needs
Submit your responses to facilitator. Your response should not exceed 150 words.

Question 2:

Task 2: Report

Pretend you are working as a team leader for front end in a supermarket. At busy night on Friday one frustrated customer complained about one expired product located in the shelf. This customer is a regular customer of the supermarket and needs that product urgently. Being as a team leader for front end your duty is to satisfy this customer need, write not more than 200 words, how you would deal with this situation to satisfy this customer need?
Your response should cover the following points:
? Appropriate greetings and gestures
? Making and receiving complaints
? Questioning and restarting
? Identify and communicate rights and responsibilities of customers
? Determine and priorities preferred actions

? Explain possibilities for meeting customer needs
? Explain and match available services and products to customer needs
? Assist customers to evaluate services and/or product options to satisfy their needs

Question 3:

Task 3: Report
List key pieces of information that should be held on each customer. Submit your responses to facilitator.Your response should not exceed 150 words.

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