Highlights
Objectives
• Understand the need for appropriate knowledge audit plan
• Develop an understanding in knowledge capture, and knowledge codification
• Learn to understand business context and document business processes
• Develop skills in the use of appropriate modelling tools to interpret and analyse the business context for enterprise systems
Learning Outcomes Assessed
- Devise an appropriate and comprehensive knowledge audit plan to support business analysis requirements
- Use appropriate modelling tools to present the identified knowledge assets and knowledge capabilities within the business context of enterprise systems, as interpreted
and analysed through knowledge audits
- Apply the techniques of knowledge capture, knowledge codification and knowledge sharing (using appropriate technologies) after the performance of knowledge audits
- Critically review knowledge management approaches to the implementation of enterprise systems within an organisation and any issues that may arise
- Appraise the ethical and professional issues relevant to a business analyst working with knowledge-based enterprise systems
- Effectively write and communicate enterprise systems specifications that enable management of knowledge.
Assessment Task
In this assessment, you will first and foremost go through the scenario below.
Scenario
Mavis Arts (MA) is a new Melbourne company selling and distributing art materials and tools with stocks obtained from different local and international suppliers, specialised in attractive, useful and popular items for mostly individual users and some commercial users.
MA has experienced business growth over the last few years. Currently, all the business administrative and management activities such as sales, marketing, warehousing,
purchasing, staff payroll and customer service are carried out with little use of information and communication technology (ICT).
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