COIT20252: Business Process Management- IBM Case Study- Report Writing Assignment

Internal Code: 1HEII

Report Writing Assignment:

Task: You are required (as a group with two to four members) to write a report based on the IBM case study. This case study is timeless as it describes very essential elements of the Business Process Management journey undertaken by an organisation, which holds true even a decade later. Library link to case study: https://cqu-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplaydocid=61CQU_Alma5128262020003441&context=L&vid=61CQU&search_scope=61CQU_Library&tab=61cqu_library&lang=en_US For this report, you are to critically evaluate and write about IBM’s innovation strategy, processes, infrastructure and organisational structure. In doing so, you will emphasise on its need for innovation and process changes, business process design and improvement, process performance evaluation and potential change management and risk issues as depicted in the case study and other relevant sources. Part 1: The organisation’s need for innovation and process changes Some points to consider are:

• Innovation framework
• Innovation culture
• Organisational structure and design
• Funding model
• Business transformation and integration.

Part 2: Business Process Design and Improvement Some points to consider are:

• Innovation strategy
• Leadership team and other key stakeholders
• Key business processes of innovation
• Project selection and project management
• Role of technology in innovation.

Part 3: Process Performance Evaluation Some points to consider are:

• Evaluating investments
• Process performance management – methods and metrics
• Balanced scorecard method
• Process measurement and product development cycle time.

Part 4: Potential Change Management and Risk Issues Some points to consider are:

• Dealing with failure
• Barriers and enablers of innovation
• Critical success factors
• Lessons learnt and path for future.