Highlights
To reduce the response time of customer needs.
To let senior management know the progress of the retraining program.
JKL is about to exit the rentals market and focus solely on retail sales. Therefore, there will be a lot of changes in customer needs; the progress of retraining current employees on the rentals market will need to be monitored; also, bottom-up communication is a severe problem in the company. So a communication plan is needed to solve these issues.
QUESTION 1
Anti-discrimination and equal opportunity policy
QUESTION 2
The potential problems anticipate from the team could be lack of communication, or hostility, among team members. Also, team members not knowing or understanding what their responsibilities are, not owning their part of the project.
QUESTION 3
- Seek to build a network of senior managers who they can influence through their knowledge or who can advise them on how to build a business case to solve their problem to get the appropriate consultant to proceed. Also, I could create a network with the suppliers to negotiate prices. I would suggest team meetings, reports and operational plans to network.
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