Communication to Build Relationships Work With Diverse People Management Assignment Help

Assignment Task

Assessment duration and/or due date
This assessment is to be completed in your own time, two weeks after the course material for the unit has been delivered. Your assessor will provide you with the due date, on commencement of this unit.
Task instructions
Summary and Purpose of Assessment 
This Knowledge questions is the third of three assessment tasks you must complete satisfactorily to deemed competent for this cluster of units.
The Knowledge questions assessment task allows you to demonstrate your knowledge about the use of communication, to build relationships, whilst working with diverse people in the community services sector.
The student is required to read the assessment criteria to understand what is expected for this task and on what will be assessed.
Assessment Instructions 
For this assessment, you are asked to respond to 12 questions, which relate to workplace scenarios and requirements that will demonstrate your knowledge of using communication to build relationships with diverse people in the community services sector. Please answer all the set questions.
Where  
This assessment will take place out of class, and in your own time.  
How   
All 13 questions must be answered correctly, for you to be assessed as ‘Satisfactory’ for this assessment task.
Instructions on submitting Knowledge Assessment
Submit the Answer Sheet with your answers to all 12 questions to the Canvas assignment point for this assessment task.
Conditions for assessment
You must complete the task by the due date.
This task is to be completed in your own time.
You will be assessed as Satisfactory or Not Satisfactory.
You will have the opportunity to resubmit responses that are deemed unsatisfactory.
Please make arrangements with your assessor at least one week prior to the assessment due date, if you feel, that you require special allowance or allowable adjustment to this task. Reasonable adjustments could include a verbal assessment.
You can appeal the assessment decision according to the RMIT Assessment Processes.
Equipment/resources students must supply (if applicable): Equipment/resources to be provided by RMIT or the workplace (if applicable):
Computer
Internet access
Access to Knowledge questions task and Answer Sheet (available on Canvas)
Access to learning resources
Access to a trainer for support

Section B – Student Answer Sheet
Student Name
Student ID
Students provide your responses in the boxes below each question
Questions Satisfactory
Y N
Q1: Using the table below, outline how diversity can impact on different areas of work and/or life. Area Impact on work/life
Political Social Economic Cultural Q2: There are a number of legal and ethical considerations (international, national, state/territory, local) that relate to working with others, including diversity and inclusive and respectful communication.
Using the table below, provide a description of each consideration, how they impact workers and consequences of breaches.
Legal and ethical considerations Brief description Impact on workers Consequence of breach
Identify at least one for each
Age Discrimination Act 2004 Disability Discrimination Act 1992 Racial Discrimination Act 1975 Sex Discrimination Act 1984 Occupational Health and Safety Act 2004 (Vic.) Universal declaration of human rights Organisational or practitioners code of conduct/ethics Client service charter Q3: Read the scenario and answer the questions following.
Simon is a 15-year-old male that has been sleeping rough (on the streets) for the past two weeks. He was staying with family, but due to conflict and family breakdowns he no longer felt safe there. Simon tells you, that he has not showered since he left home, as he does not know where he can shower. Simon also has no money, and he has only had a couple of meals, which he paid for with the money he got from begging at the train station.  
Simon presents at your service, where you help young people who are experiencing homelessness.
Using Maslow’s hierarchy of needs (below), identify which human needs are not being met in this scenario.
Describe how the rights identified in Article 25 of The Universal Declaration of Human Rights (UDHR) aren’t being realised for Simon.
Identify how you could help Simon to meet his needs and rights. List two actions.
What could happen to you if you didn’t meet your duty of care to Simon?

Q4: Match the key areas of diversity (listed below) with the relevant characteristics in the following table:
Culture
Race
Ethnicity
Disability
Religious or spiritual beliefs
Gender identity
Intersex
Generational
Sexual orientation/sexual identity – lesbian, gay, bisexual, heterosexual
Characteristics Key area of diversity
Characteristics related to age Sexual identity in relation to whom they are attracted Group based on shared history, language, culture, location etc. Can be the one assigned at birth as a result of biology or related to own sense of identity Shared beliefs, values and customs of a group or society Atypical sexual characteristics Partial or total loss of a person’s functions Belief in sacred rituals Grouping based on shared physical traits or social qualities Q5: Provide a brief overview of the social, political and economic issues that can affect Aboriginal and Torres Strait Islander people. Describe one issue for each factor. (50 – 100 words)
Factor Description
Social Political Economic Q6: How might western systems and structures affect how Aboriginal and Torres Strait Islander people engage with mainstream services?
Q7: Marginalised groups can have potential care needs. Provide a relevant example in each box below.
Factors Example
Protective factors Physical, mental and emotional health issues/care needs Consideration of impacts of discrimination Consideration of impacts of trauma Consideration of impacts of exclusion and negative attitudes Q8: Think about the practices that have changed in the Australian workplace over the last 50 years.
List two changes.
What has influenced these changes?
What is their impact on the diverse communities that make up Australian society?
Q9: How can our own diversity impact on our own behaviour, our relationships, our viewpoints and our social expectations of other?
Q10: Provide two examples of interpersonal communication strategies for each of the following situations, styles or techniques. Communication Strategy examples
Person centred and rights-based approaches Non-verbal communication cues Strategies to manage group processes and dynamics Motivational interviewing coercive approach Collaboration versus confrontation Making a presentation Q11: Think about how digital technology can be used to communicate with clients, workers and other stakeholders in community service/health sector, and some of the communication rules to follow.
In the table below, for each type of communication, identify examples of how this can be used and rules to follow when communicating with others

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