Communications 5 Assessment Report 1

Situation:

You have been appointed the General manager of the Fleabag hotel in New Plymouth. You have noticed communication difficulties and conflict between you and the leadership team. You quickly realised that your own individual communication and conflict management style impact the team’ response to you and to one another. You are keen to explore ways to improve and address the issues at hand. Your observation is that team members portray the following behaviours:

Finance Manager is passive, and her conflict style is one of avoidance. HR Manager is passive-aggressive, and her conflict style is one of accommodating Operations manager is aggressive, and his conflict style is one of competing F@B Manager is assertive, and his communication style is one of compromising

TASK:

The Board of Directors has asked you to write a report that includes your implementation plan to address the communication and conflict management issues that have arisen.