Community Health Services Division - Clinical Computer Systems to Recant Demographic - Health Assignment Help

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Assignment Task :

Your Opportunity The position of Administration Officer Outpatient Services encompassing Child Heal. Servhe and Child Development Service within the Division of ChM and Youth Community Heal. Services will: a Provide efficient booking service for all patients and provide efficient utilisation of booking time avd.ble for clinicians. Position provides a high level of cmtomer send, demonstrating unders.nding, empathy, patience and a positive attitude. 

Your Role and Responsibilities

you hill (MI the accountabilities al. role in accordance with the CHO HHS core values and as outlined below

  • To provide excellent customer focus in a friendly and helpful manner, main.in the ability to communicate clearly and confidently wkh parents, patients, members of the public and departmental staff both in person, aver the telephone and via email.
  • Efficiently operate the CYCHS phone system by responding professionally to all incoming calls for Child Health and Chid Development services, ensuring that the caller's enquiry is ac hart, transferred or redirected correctly and in a timely manner.
  • Proficiently complete functions associated with the wail listing of patients, bookings for appointments, managing appointment cancellations, rescheduling and removals from the waking list using the relevant informakon systems in a melt' manner and in line wkh system specific procedural manuals.
  • This role is responsible and accountable for assisting with the management of outpatient Re.rrah in acconiance with Queensland Health Policy and Medicare Ben.. Schedule.
  • Use of clinical computer systems to recant demographic and Medicare detaikt RISCISE update referring doctor information (ESPI) and manage data entry from eRefer . ESM ensuring high quality data and within designated limerames.
  • Work with brand supervision, utilising discretion in the absence of dechion makers by establishing work priorities, achieving work targets, contributing loleam goals in a changing environment and solve immediate problems in situations where pritcedente have not been set a. procedures ...fined.
  • Make use of amilable i.rmation systems recognising decision making in clinical and management settings depends on accurate, timely, relevant, complete, concise ana readily accessible intonation.
  • Provide assis.nce to other staff within a team structure to ensure primity tasks are completed and deadlines met.
  • Respond to inquiies from internal and effiernal clients, researching systems capabiklies and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct
  • Ensure Cl 'Clinical- questions are referred to the appropriate clinical arefficlinidan or supervhot
  • Provide high quality confidenikli secretarial and general administrative support to the delegated DireCtOrs/Nlanagers within the Child and youth Communiryllealth Services Division. 
  • Establish, review and maintain an effective office record system in conjunction with other administrative staff within the unit/department of confidential documents. papers, !Mental correspondence. medical reports and manage computerised data 
     

 

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