Highlights
It’s a type of childlike optimism — the idea that governments can achieve lots of good things through the creation of large-scale, all-embracing information technology platforms. We just need more data and more investment in IT systems, so the central planners will argue, and the benefits will flow forever. Indeed, our Prime Minister is very much taken by the potentially transformative power of government investments in IT. “Right across the board, you will see there are measures to ensure that government is digitally transformed, so that it is nimble, so that you can deal with government as easily as you can with eBay or with one of the big financial institutions.” Or take this statement of faith by an ex-Treasury official: “The adoption across all levels of government of uniform IT systems in the health and education sectors, allowing a client’s entire service history to be tracked. Bingo! “Then each and every service provided will be recorded, for all time, and can be benchmarked for performance. No more students leaving school who can’t read without a clear audit trail. No more health specialists charging differing fees for the same procedure without sanction. In other words, let digital disruption loose in core public service provision to drive up quality and drive down costs and the number of poor outcomes for consumers.” Don’t you just love it? Uniform IT systems in health and education and all of our problems will be solved. Here are two things you should consider: In point of fact, there is currently in place a recording arrangement that tracks students from childcare and preschool through school, including information about their NAPLAN and final school results. Have these unit record data led to the outcomes our confident ex-bureaucrat predicts? Have school costs been driven down and the number of poor outcomes fallen? I think my readers know the answers. The second point to make is that the number of government IT disasters is legion. The nature and size of the failures are generally hidden from the public as long as possible until a pesky auditor-general does some poking around. We then learn about large-scale IT projects that have cost hundreds of millions of dollars — sometimes more — that have had to be abandoned or modified at huge cost. But it would seem that unless there is a direct interface with the public — a public transport ticketing system, for example — there are very few political consequences for the governments committing taxpayer funds to ill-conceived IT projects that never succeed.
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