Compare Sales Data Indicating the Performance of Menu Items Against Customer - Management Assignment Help

Assignment Task:

Task 1.1
1. Obtain feedback on menus you have developed for your workplace or training organisation. You must seek feedback from at least two sources. Sources include the
following.

 Customer satisfaction discussions with:
o customers
o employees during each business day.

 Customer surveys.
 Improvements suggested by:
o customers
o managers
o peers
o staff
o supervisors
o suppliers.

•  Regular staff meetings that involve menu discussions.
•  Seeking staff suggestions for menu items.
•  Document the results of your feedback.
•  Take minutes or record formal meeting discussions.
•  Collate and summarise customer survey results.
•  Document verbal feedback obtained through informal discussions with customers, managers, supervisors, staff, peers or suppliers.

Task 1.2

•  Evaluate the success of menu items by evaluating sales data. Sources include the following.
•  Manual customer accounts, kitchen order dockets or waiters’ dockets.
• Computerized customer order forms.
•  Computerized reports such as service period or daily sales figures for menu items.
•  Compare sales data indicating the performance of menu items against customer and other feedback information.
•  Identify any changes required to be made to the menu or individual menu items based on feedback and sales data.
•  Submit the following documentation (where applicable) with your assessment.
•  Summaries of customer survey results.
•  Summaries of formal and informal discussions, including meetings and verbal discussions.
•  Summaries of sales data for the menu and menu items, for example, daily or weekly summary reports, or X/Z reads from cash registers or POS systems.

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