Complete Guide to Conflict Management in the Workplace

Assignment Task

Question

1. Five common causes of conflicts with examples

2. Application of conflict theory with examples

3. Scenario: What conflict stage?

4. Main characteristics of assertiveness, negotiation and appropriate communication in conflict resolution techniques

5. Own workplace policies and procedures as they affect problem solving approach

6. Three potential negative effects of leaving a complaint unresolvedViews of all parties

7. How to resolve conflict most effectively for all parties

8. Five useful conflict management resources with examples

9. Communication styles usage with examples

10. Example of own workplace conflict and dispute resolution procedure

11. Three website links for relevant industry information about handling conflicts and workplace communication

12. Identifies commonly occuring conflict situations in industry with typical causes

13. Understand and applies conflict theories to the resolution of conflict

14. Identifies and applies conflict resolution techniques

15. Understands how to acknowledge the views of others and provide opportunities for them to

16. Express their views Understands how to respond to others in a sensitive, courteous, respectful and discreet manner

17. Identifies resources available to assist in managing conflict

18. Identifies and applies appropriate communication techniques

19. Takes into account and acts in accordance with organisational policies and procedures
    Class discussion

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