Conduct Coaching and Mentoring Case Study - Management Assignment Help

Assignment Task:

Task:

The College used your Briefing Report to research and review, select and trial a Learning Management System (LMS) for an 18-month period. The College has been using the LMS for three months now.

Due to your success and contribution as Learning and Development Assistant Manager, you’ve now been promoted to Learning and Development Manager as the previous one has moved on. As part of your new role you are to ensure the successful implementation of the Learning Management System and develop further business systems to support its implementation. To date, the college has experienced a few complaints from learners and trainers on issues in the assessment section of the system. The CEO has sent you an email request that you conduct a coaching and mentoring session with a key staff member, Jimmy Grove. The session will be used to help you attain feedback on the implementation of the learning management system in order to help you in planning and implementing a learning and development plan to encourage staff to embrace the business systems and foster innovation in the workplace. Jimmy is the Head Trainer and Training Manager. Whilst Jimmy does undertake training with students, his primary role is to motivate, train and manage the other 14 trainers in the college. Unfortunately, Jimmy is losing his motivation to motivate his staff in the new system as he too has experienced the issues with it and is tiring from his staff continually complaining about the assessment section of the system.

The purpose of the coaching and mentoring session is for you to facilitate a learning experience, whilst attaining vital feedback from a key business stakeholder on the performance of the system implementation. Within your coaching and mentoring session, you must:

• · Ask the team member for feedback on his experience with the Learning Management System.
• · Support the learning management system by assisting the trainer to address any issues or problems they have faced with the system.
• · Address the multiple system implementation issues the trainer reveals through using mentoring techniques; provide feedback and suggestions to improve the trainer and his team’s work practices and processes. Suggestions should include the implementation of business procedures as mentioned
• · Use mentoring techniques to provide feedback and recommend suggestions to improve the trainer and his team’s work practices and processes.
• · Analyse the impact of the new system on the trainers, resources and organisational policies and procedures

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