Coverit Insurance Case study - Manage People Performance - Management Assignment Help

Assignment Task :

Coverit Insurance Case study

‘Coverit Insurance’ is a new company that is growing rapidly. They have been in business for one year and have started to rival their competitors in the house insurance market.

The Vision of the new company is to provide excellence in customer service and processing of all insurance claims.

You are the Manager at Coverit Insurance and in this role, you are responsible for the recruitment of new staff and the performance management of all staff amongst all other tasks. This is a job that you take seriously and you believe that performance management is a pivotal aspect of a successful business.

Your Business Manager has requested that they hire another Business Consultant to generate new clients. You have agreed and also requested that the Business Manager provide you detailed information in relation to the role that they posted as an ad for the position.

“We are currently seeking an experienced and motivated Business Developer to work within the industry of Insurance. We have an impeccable reputation for providing outstanding service to our clients. We are seeking an applicant who has a fresh yet professional approach to developing new business opportunities and strategic business relationships. They will have the ability to create these relationships, and take responsibility for managing and nurturing the relationships to ensure the follow
up service is of an extremely high standard.

The person will be responsible for the development of business relationships with new clients and identifying new business opportunities through existing accounts.
They will be required to meet with a minimum of 10 existing clients per week and 10 potential new clients per week and complete any followup work required from these meetings. From the 10 potential clients that the consultant sees each week they must convert 20% into new clients.
Part of the job will also require the staff member to complete surveys of customer perceptions of the business.

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