Critique of Business Information Management Tools & Customer Relations Management - IT Assignment Help

Assignment Task

Critique of Business Information Management Tools

Students are required to review a selection of Business Information Management Tools (usually, but not limited to, software programs), identified through a simple web-search or other means. Two to three maximum tools should be selected. 

These tools may relate to one or more of the following areas: 

• Strategic planning 

• Customer relations management 

• Market segmentation 

• Employee engagement 

• Benchmarking 

• Balanced scorecards 

• Outsourcing 

• Change management 

• Supply chain management 

• Total quality management. 

Students briefly justify their choice of tools to review and critically evaluate the uses, features and limitations of the tools chosen in light of their potential usefulness to a given business or businesses. Students also evaluate which tools are likely to be of most use to them in their current or prospective information management activities.

Criteria for Assessment 

• Clear identification and justification of the range of tools chosen for evaluation 

• Critical insight into the uses, features and limitations of the tools identified 

• Sound evaluation of the tools of highest professional relevance to the student .

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